Dev S Kumar
Kayamkulam
Summary
Dedicated professional committed to quality and continuous learning. Proven ability to enhance client relationships and resolve issues effectively. Utilizes CRM tools and ticketing systems to meet diverse client needs in IT finance and banking .
Overview
2
2
years of professional experience
Work History
RELATIONSHIP MANAGER SCALE II
CITY UNION BANK
KOTTAYAM
06.2025 - 12.2025
- Having in-hand experience in Retail & SME Banking | Customer Relationship Management | Sales & Cross-Selling | KYC & Compliance | Credit Assessment | CRM Tools | Communication & Negotiation | Problem Solving.
F L A
SUTHERLAND GLOBAL SERVICES
KOCHI
06.2024 - 03.2025
- Operated in process-driven IT support environment, adapting client tools and workflows to enhance service delivery.
- Used ticketing systems to log, track, and resolve incidents while meeting SLA and quality standards.
- Collaborated with various clients, tailoring approaches to their unique industry needs to foster positive relationships.
HYPERMARKET CASHIER
LULU INTERNATIONAL
KOCHI
07.2023 - 10.2023
- Accurately handle cash, credit and debit transactions using a point of sale( POS) system.
- Handle cash transactions and ensure cash drawer balance at the beginning and end of work shifts.
- Ability to handle cash and operate POS system.
Education
B COM - FINANCE
Mar Ivanios college
Kerala05-2023
12 TH -
Bishop Hodges Higher Secondary School
Mavelikara04-2020
10 TH -
St Thomas English Medium School
Kayamkulam03-2018
Skills
- Banking and finance expertise
- Listening and communication skills
- Microsoft Office suite
- Tally ERP knowledge
- Point of sale (POS) systems
- AC3 system knowledge
- Incident and SLA management
- Ticketing systems experience
- CRM tools familiarity
- Workflow coordination abilities
Phone Number
(+91) 9188604202, 9188604202
Hobbies and Interests
- Cooking
- Travelling
Languages
English
Malayalam
Hindi
Tamil
Honours And Awards
- Certificate of Recognition, City Union Bank, 10/01/25, For performance in the CASA Udaan Campaign.
- Fundamentals of Digital Marketing, Google, 06/01/26, Enhanced knowledge of digital platforms.
Personal Information
- Passport Number: W7476518
- Date of Birth: 02/12/01
- Gender: Male
- Nationality: Indian
- Place of Birth: Kerala
Timeline
RELATIONSHIP MANAGER SCALE II
CITY UNION BANK
06.2025 - 12.2025
F L A
SUTHERLAND GLOBAL SERVICES
06.2024 - 03.2025
HYPERMARKET CASHIER
LULU INTERNATIONAL
07.2023 - 10.2023
B COM - FINANCE
Mar Ivanios college
12 TH -
Bishop Hodges Higher Secondary School
10 TH -
St Thomas English Medium School