DEVU RADHAKRISHNAN

• Welcomed guests and clients in friendly, positive manner.
• Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
• Maintained clean and orderly reception area to impress and welcome visitors.
• Delivered polite, professional customer service to enhance business reputation through positive first impressions.
• Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
• Carried out basic day-to-day administrative tasks to support staff needs.
• Responded to email inquiries promptly, delivering clear and concise information to address queries.
• Supported guests with immediate, knowledgeable assistance for diverse needs.
• Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty.
• Organised smooth flow of incoming and outgoing parcels and communication.
• Process customer payments (cash, card, or online), and maintain accurate transaction records.
• Address customer concerns related to billing, payments, or service queries; escalate complex issues as required.
• Coordinate with internal teams (finance, customer service, and operations) to ensure smooth workflow.
• Assist with administrative tasks such as filing, data entry, and maintaining customer records.

Plastic and Microvascular Surgery Department

• Healthcare Industry Knowledge: Understanding of healthcare systems, medical terminology, and the regulatory environment.
• Patient Communication: Ability to communicate effectively with patients and their families, providing clear and compassionate information.
• Internal Communication: Ability to facilitate effective communication between hospital management, medical staff, and administrative personnel.
• Coordinating Insurance & Supervising Insurance:

a) Patient Billing: Preparing and sending out accurate patient bills, including itemized statements for services rendered.

b) Insurance Verification: Verifying patients' insurance coverage, benefits, and eligibility prior to services being provided: -

c) Claims Processing: Submitting claims to insurance companies and following up on any issues to ensure timely payment.

d) Coding and Documentation: Ensuring that medical procedures are correctly coded for billing and compliance with insurance regulations.

e) Denial Management: Investigating and resolving denied claims by insurance companies, and appealing decisions when necessary.

f) Patient Advocacy: Assisting patients in understanding their insurance coverage and out-of-pocket costs, and helping them navigate the complexities of insurance billing.

g) Compliance: Maintaining knowledge of and compliance with insurance laws, regulations, and hospital policies.

h) Customer Service: Responding to inquiries from patients and insurance companies regarding billing and coverage.

i) Financial Counseling: Providing financial counseling for patients regarding payment plans, charity care, and other financial assistance programs.

j) Fraud Prevention: Implementing measures to prevent insurance fraud and ensure billing accuracy.

k) Liaison Work: Acting as a liaison between the hospital, patients, and insurance companies to resolve any issues that arise.

• Reputation Management: Skills in maintaining and enhancing the hospital's reputation, emphasizing quality of care, patient satisfaction, and safety.
• Event Planning for Health Initiatives: Organizing health fairs, screenings, and informational sessions; coordinating with medical professionals and support staff.
• International Patient management: Communicating and coordinating with patients to assist them through the consultation and admission processes and explaining their financial and insurance options.
• Compliance and Ethics: Knowledge of healthcare laws, regulations, and ethical standards, particularly regarding patient privacy.
• Strategic Planning: Developing long-term communication strategies that align with the hospital's mission, vision, and goals.
• Empathy and Compassion: Demonstrating empathy and compassion in all communications, recognizing the sensitive nature of healthcare.

• Embibe is an Edtech company
• It provides educational service for students and also helps students to develop their educational standards through personalized feedback
• Procurement Associate: Tracking work status of departments, Associate with Project Management Team, Prepared Project Documentation, Helping 3D artist by providing their needs

• Reconcile invoices and identify discrepancies, Create and update expense reports, Prepare bank deposits, Enter financial transactions into internal databases, Issue invoices to customers and external partners, as needed, Check spreadsheets for accuracy, Maintain digital and physical financial records, Review and file payroll documents, Participate in quarterly and annual audits