Summary
Overview
Work History
Education
Skills
Websites
Hobbies and Interests
Personal Information
Keystrength
Timeline
Generic
Devyani Bhatnagar

Devyani Bhatnagar

Ghaziabad

Summary

Results-driven Deputy Manager of Banking Operations known for unparalleled productivity and efficiency in task completion. Specialize in strategic planning, team leadership, and process optimization. Excel in communication, problem-solving, and adaptability, ensuring seamless operational flow and enhanced team performance.

Overview

7
7
years of professional experience

Work History

Assistant Manager, CSD Dpt. (Loan Branch)

HDFC Bank Ltd.
Gurgaon
01.2022 - Current
  • Answer questions about loans related all queries
  • Assist with address changes in Loan account
  • Handling customer for all kind of queries related to all types of loans
  • Account swapping for ECS in loan account
  • Close loan account and issuing NOC for closed loan account
  • Maintaining and updating all records and physical documents
  • Crosscheck of customer's EMI bounce queries with their bank accounts and close their quires in Finnone and CRM

Assistant Manager, ACH Dpt.

HDFC Bank Ltd.
Gurgaon
09.2021 - 12.2021
  • Cross check and authorization of ACH entries inputted by team
  • Schedules and processes Automated Clearing House (ACH) and system files
  • Completes exception item processing, rerun processing, and the balancing of ACH work
  • Provide high quality support to respective branches and sales team to help them to maintain good customer relationship
  • Provides electronic deposit and withdrawal services to corporate customers in an accurate and timely manner
  • Researches and resolves problems and errors
  • Checking and finalization Correspondence letter for ACH rejected customers
  • Preparing daily & weakly MIS reports and sharing with Management

Assistant Manager, DSA/DVU Dpt.

HDFC Bank Ltd.
Gurgaon
09.2019 - 08.2021
  • Document verification of DSA agreement
  • Coordinate and follow up with Sales team/RM to get the signed documents from customers

Management Operations Trainee, ROC Dpt.

HDFC Bank Ltd.
Gurgaon
08.2018 - 08.2019
  • Preparation of daily MIS report in Excel
  • Following with respective mangers for Completion of documents for creating and removing a charge of mortgage and hypothecation
  • Preparation of MIS report for PAN India and sharing with Higher management
  • Follow up with vendors and cross check of customers charge from checking all forms with MCA (Ministry of corporate affairs) official site for Verification
  • Follow up with relevant person in charge in Bank to approve the form using DSC

Operation Intern - Working Capital

Kotak Mahindra Bank
Connaught Place
06.2017 - 08.2017
  • The responsibility involved analyzing financials of the key accounts, giving insights to the problems, engaging one-to-one with the client and developing final strategies for the bank
  • Undertook a project to analyze the working capital of the business
  • Preparing the report on the performance of the existing clients/accounts around the working capital
  • Understanding the existing corporate accounts, having high working capital, and managing their entire portfolios

Education

MBA - Finance

Graphic Era University
Dehradun
01.2018

BBA - Finance

Institute of Technology and Science (ITS)
Ghaziabad
01.2015

Intermediate -

Dehradun Public School (DDPS)
Ghaziabad
01.2012

Skills

  • Excellent Communication skills
  • Excellent knowledge of MS Office
  • Excellent Understanding and Thinking ability
  • Results-oriented
  • Fast Learner
  • CRM
  • Finnone
  • Flexcube
  • Tally 92
  • Business development understanding
  • Reporting and documenting
  • Budgeting and finance
  • Negotiation
  • Employee engagement

Websites

Hobbies and Interests

  • Listening and singing songs
  • Playing chess
  • Travelling new places

Personal Information

Date of Birth: 09/29/94

Keystrength

  • I am honest, reliable, ethical & fast learner.
  • If I know that a task is important, then I do work hard to get it done on time.

Timeline

Assistant Manager, CSD Dpt. (Loan Branch)

HDFC Bank Ltd.
01.2022 - Current

Assistant Manager, ACH Dpt.

HDFC Bank Ltd.
09.2021 - 12.2021

Assistant Manager, DSA/DVU Dpt.

HDFC Bank Ltd.
09.2019 - 08.2021

Management Operations Trainee, ROC Dpt.

HDFC Bank Ltd.
08.2018 - 08.2019

Operation Intern - Working Capital

Kotak Mahindra Bank
06.2017 - 08.2017

MBA - Finance

Graphic Era University

BBA - Finance

Institute of Technology and Science (ITS)

Intermediate -

Dehradun Public School (DDPS)

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Devyani Bhatnagar