Devyani Boomirajan
Chennai
Summary
Senior officer at DBS Bank India Ltd with extensive experience in performing complete Customer Onboarding - KYC, CDD, EDD, Screening and Risk assessment of Client profile and customer service to drive operational excellence, enhance customer satisfaction and managing branch operations and ensuring compliance with regulatory standards. Skilled in cross-functional collaboration and implementing changes to streamline processes and foster innovation. Focused on advancing operational efficiency and driving strategic growth within the banking sector.
Location Preference: Chennai
Overview
7
7
years of professional experience
Work History
Branch Operations Manager
DBS Bank India Limited
Kolapakkam
06.2025 - Current
Branch Operations Manager
DBS Bank India Limited
Puducherry
01.2023 - 06.2025
Assistant Manager
eLVB - DBS Bank India Limited
Villupuram
03.2019 - 01.2023
Education
B.E - Electronics and Communication Engineering
Kamaraj College Of Engineering and Technology
Virudunagar05-2018
Higher Secondary Education -
Vikasaa School
Madurai05-2014
Skills
- Customer Onboarding and Retention: Onboarding new customers both CBG and IBG through Digital Banking assisting with virtual account opening processes Building and maintaining strong customer relationships by delivering efficient, friendly, and personalized service
- Experienced in processing for Onboarding & Periodic Review of TASC accounts (Trust, Association, Society and club account) by collecting Entity documents like Trust Deed, Board resolutions, MOA & AOA, Registration Certificate, UBO Identification, KYC of existing authorized signatories
- Know Your Customer: Basic Customer Due Diligence, Enhanced Due Diligence and eKYC completion during client onboarding Trained in CBG ReKYC and IBG BCAP review procedures and ensuring regulatory compliance
- Client Screening: PEP Identification through World Checks and EWSS Checks
- Risk Assessment: Risk Rating to categorize clients based on the profile – HIGH, MEDIUM and LOW and completion of Remediation of the clients using CDD and EDD within the prospected Risk Timeline
- Monitoring, Investigation and Reporting: Internal Transaction Monitoring and reporting Unusual Activity Escalation (UAE) Initiating, Managing, Recording and Reporting to Regulatory teams/Authorities (LEA) based on requirement
- Regulatory Compliance: Knowledge on Anti Money Laundering (AML) To communicate and understand the basic client need and making sure that it is in line with Regulatory Limits
- Managerial Skill: Efficiently overseeing day-to-day operations Showcasing Leadership, Communication, Planning and Delegation
- Branch Optimization: Streamlining branch processes to improve operational efficiency Managing Cost Controls, Emphasizing on Frugality in the branch
- Email Coordination: Managing email communications, obtaining necessary approvals, and coordinating with relevant departments to process operational tasks effectively, and timely submission of branch reports to Head Office
- Compliance Regulations and Branch Health Checks: Implementing organizations' compliance standards in daily operations, Ensuring adherence to organization CoCs and SOPs by self and the team
- Reconciliation, Claim Processing and Audit Rediness: Internal accounts monitoring and reconciliation of transactions Deceased Claim and DEAF accounts settlement Processing Preparing and ensuring branch for series of audits readiness like BHC, IA, FCSS, CFRM
- Real-time Banking Systems and Innovation: Handling various real-time banking applications to process both financial and non-financial transactions, ensuring Accuracy and Efficiency Implementing simple and efficient ideas or strategies to improve efficiency of the team
- Customer Relationship Management: Managing customer requests, delivering consistent and reliable service, and ensuring high levels of Client Satisfaction
Core Competencies
- Anti-Money Laundering (AML)
- Know Your Customer (KYC)
- EDD & CDD
- EWSS and World Check Validation
- CBG and IBG Periodic Review
- Claim Processing
- Monitoring and Reconciliation
Hobbies and Interests
- Bibliophile
- Artsy
- Musicality
Personal Information
Date of Birth: 16-12-1996
Languages Known: English, Tamil
Address: Flat No F1 Amrutha Apartments Janakpuri Nagar Kolapakkam Chennai - 600048
Timeline
Branch Operations Manager
DBS Bank India Limited
06.2025 - Current
Branch Operations Manager
DBS Bank India Limited
01.2023 - 06.2025
Assistant Manager
eLVB - DBS Bank India Limited
03.2019 - 01.2023
B.E - Electronics and Communication Engineering
Kamaraj College Of Engineering and Technology
Higher Secondary Education -
Vikasaa School