Devyani Mukherjee
Pune
Summary
Results-driven Unit Manager seeking dynamic career opportunity to learn and grow. Specialized in team leadership, operational management, and process optimization. Excel in communication, problem-solving, and adaptability for seamless operations and positive team dynamics. Committed to fostering growth and continuous improvement.
Overview
8
8
years of professional experience
Work History
Sr Unit Manager DMS (Recoveries-Call Center)
Bajaj Financial Services
Pune
09.2020 - Current
- Area Manager TC (DMS)(2022-2023): Handled Escalations (customer Escalation, RBI Escalation and Social Media Escalation)
- Certified Training Facilitator for Recoveries Agent PAN India.
- Managed PAN India call centers set up for write-off.
- Managed the software empanelment and training of over 400 callers PAN India.
- Sr Unit Manager TC (DMS)(2022-2023): Managed PAN India call centers setup for write-off with a team of 5 direct members PAN India reporting to me
- Monitored staff performance and provided feedback to ensure high standards were met.
- Developed and implemented operational plans to improve efficiency, productivity and quality of work.
- Maintained accurate records of employee attendance, vacation time, sick leave and other related data.
- Implemented changes in policies and procedures to ensure compliance with organizational regulations.
- Provided guidance and support to subordinate managers in order to meet departmental goals.
- Established effective communication channels between all departments within the organization.
- Coordinated ongoing educational objectives to enhance staff competencies in safety, quality and core measures.
- Contact: Atul Virmani - +91 9811517808
Marketing Intern
Mahindra & Mahindra Financial Services Limited
Pune
05.2019 - 08.2019
- Looked after the overall sales and collection of Marrazo and Mahindra XUV300 for Pan Pune Division
- Letter of Appreciation and Recommendation from Divisional Manager
- Contact: Anurag Umaley - 8888858892
Call Center Executive
Vodafone UK
Pune
05.2016 - 06.2017
- Responded to customer inquiries, complaints and requests in a timely manner.
- Provided quality customer service via telephone, email and chat.
- Resolved customer complaints quickly and efficiently.
- Identified opportunities for improvement in customer service processes.
- Ensured compliance with company policies and procedures when interacting with customers.
- Developed training materials for new call center agents.
Education
Post-Graduation Diploma - Marketing and Information Technology
Sri Balaji University (BIMHRD)
Pune05.2020
Bachelor of Engineering - Electronics
G.H. Raisoni Institute of Engineering and Technology (Savitribai Phule University of Pune)
Pune05.2018
Skills
- Learning Program Leader
- Training facilitator
- Communication skill
- Presentation Skills
- Staff Training
- Report Preparation
- Records Maintenance
- Power BI
- Mathematical Modelling on Excel
- Quality Control
- Regulatory Compliance
- Microsoft Office
Accomplishments
- HEROS Award, twice- 2021&2023
- Achieved ever highest numbers in low balance cases, 09/01/21
- Certified Training Facilitator, 01/01/21, Present
- Member of Student Council, 09/01/19, 05/31/20, Hosted the position of discipline coordinator
- Participated in NIJ Debate, My video was retweeted by Health Minister Mr. JP Nadda
- Member of Corporate Studies Team, 09/01/18, 04/30/19
Languages
- English, Full Professional Proficiency
- Hindi, Native or Bilingual Proficiency
- Marathi, Professional Working Proficiency
- Bengali, Limited Working Proficiency
Hobbies and Interests
- Cooking
- Trekking
- Singing
- Painting
- Teaching
- Gardening
Projects
HyperPure: Revolutionizing Zomato's Farm to Fork Venture, 11/01/19, 02/29/20 To Identify and Develop a seamless process for increasing market share for the vehicles, Mahindra Marrazo and Mahindra XUV300, 05/01/19, 08/31/19 Design and Implementation of Exoskeleton Arm using simple EMG Controller, 08/01/17, 03/31/18
Timeline
Sr Unit Manager DMS (Recoveries-Call Center)
Bajaj Financial Services
09.2020 - Current
Marketing Intern
Mahindra & Mahindra Financial Services Limited
05.2019 - 08.2019
Call Center Executive
Vodafone UK
05.2016 - 06.2017
Post-Graduation Diploma - Marketing and Information Technology
Sri Balaji University (BIMHRD)
Bachelor of Engineering - Electronics
G.H. Raisoni Institute of Engineering and Technology (Savitribai Phule University of Pune)
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