Dewal Bharadwaj
Gurgaon
Summary
Dynamic Product Team Lead at Expeditors International with expertise in air freight operations and process automation. Proven track record in enhancing operational efficiency and customer satisfaction through innovative solutions. Strong leadership and data analysis skills drive successful project deliveries and team performance in global logistics. Committed to continuous improvement and excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Product Team Lead (Air Imports)
Expeditors International (India) Pvt. Ltd.
Gurgaon
06.2022 - Current
- 360° customer-facing and handling air import shipments for locally and internationally sold businesses, with 1 point of contact for all activities.
- Supporting business acquisition, pilot shipments, customer onboarding (transition), and business reviews.
- Gained knowledge on airport operations, viz., airport handling, and customs clearance facets.
- I am well conversant with the air logistics aspects of networks, gateways, and routings.
- I am handling lanes across the world, including the USA, China, and Europe to India.
- I have also taken several initiatives for the overall growth of the department by automating day-to-day activities, improving KPIs, and operations visibility (using semi-automated dashboards).
- I also handle the onboarding of new employees and help them get familiarized with the processes and KPIs of the product for utmost customer satisfaction.
Product Team Leader (Domestic Trucking)
Expeditors International (India) Pvt. Ltd.
Gurgaon
01.2023 - 09.2023
- Pan-Indian line-haul and hub-and-spoke network-based trucking.
- Ushered in automation of daily tasks (time and effort saved) and automated reports for better Ops visibility.
- Was part of the CPK (Cost per Kilo) project, looking into maximum vehicle utilization, and reduced costs.
- I have led White Glove deliveries, project deliveries, DG handling, and Server Rack movements for industry-leading customers.
- Other facets: TMS, Ops Workboards, Operational Excellence Matrix, Consolidation, Vendor Review.
Management Trainee
Expeditors International (India) Pvt. Ltd.
Gurgaon
07.2021 - 11.2022
- Company Overview: Working with a Fortune 500 MNC, which is among the top 5 in the world order of freight forwarding and contract logistics companies.
- In-depth exposure to all services offered by Expeditors, including theoretical, systems, and on-the-job training.
- Overview of air export/import, ocean export/import, trucking, customs, and warehousing processes, including the flow of cargo, information, and documentation.
- Learned the Company Operations Process Standards, targeting gaps and improving efficiency via automation.
- Certifications like IATA Cargo Basic, Ocean DG, and DRG CAT 3, along with experience in actual DG and temp-controlled shipments.
- Completed around 70 training sessions at the company’s Development Center to augment multi-segment knowledge.
- I also learned Compliance management, such as in anti-boycott, bribery, sanctions, and embargoes, aims to identify issues.
Process Associate, Finance, Accounts Payable
Genpact (India) Pvt. Ltd.
Gurgaon
06.2018 - 07.2019
- I have been a part of the pilot process, being responsible for the SOP creation and implementation of the same.
- Worked on multiple software applications, such as Biz-Flow, JD Edwards, Sway, and Visio.
- Handled the invoice inflow in Accounts Payable for a U.S.-based client.
- Handled online customer meetings, clearing doubts, sharing ideas for process improvement, and keeping the customer up to date with the proceedings.
- Also responsible for the month-end activities (running reports and quality checks).
Internship, Research
Genext Logistics India Pvt. Ltd.
New Delhi
06.2017 - 09.2017
- I interned at Genext Logistics to observe the functioning of a logistics company in India, as required for the final year of graduation.
- I presented a project report (A Study of Logistics in India) at college for the same.
- Learned about both outbound and inbound movement of freight and information.
Education
MBA - Operations and Supply Chain Management
NMIMS
Mumbai01.2024
PGDM - Data Science and Business Analytics
University of Texas at Austin
01.2019
Bachelor of commerce (Hons) -
K.R. Mangalam University
Gurgaon, Haryana01.2018
HSC - Commerce
Yashodham Highschool
Mumbai01.2015
ICSE - Commerce
Lilavatibai Poddar School
Mumbai01.2013
Skills
- IATA regulations
- Dangerous goods handling
- Temperature-controlled logistics
- Air freight operations
- Data analysis
- Global logistics
- Freight forwarding
- MBA in operations and supply chain management
- Cargo consolidation
- Transport management systems
- Power BI expertise
- Workflow management
- Python programming
- Process automation
- Customer service fundamentals
- Advanced Excel skills
- Communication skills
- Creative problem-solving techniques
- Leadership abilities
- Collaboration skills
Certification
- IATA Cargo Basic
- Dangerous goods by air
- Advanced Excel
- Power BI for managers
- Expeditors supervisor program
- Expeditors Management Trainee Program
Languages
Hindi
First Language
English
Advanced (C1)
C1
Accomplishments
- I have participated in the 75KM Cyclothon (India@75) on I-Day 2016, promoting a healthier lifestyle and emission-free transport
- Participated in the Nature Fresh Gurgaon Criterium, Sprint Cycling Race (20 km)
- I have been a part of several inter-college photography competitions
- Helped in the domestic market research for a foreign brand
- Collected data for the market research for the mentioned brand in Mumbai by identifying the potential users, selected randomly by me
- Encouraged the idea of electric scooters as public transport for cheap last-mile connectivity
- Been a part of several flight simulation events
Timeline
Product Team Leader (Domestic Trucking)
Expeditors International (India) Pvt. Ltd.
01.2023 - 09.2023
Product Team Lead (Air Imports)
Expeditors International (India) Pvt. Ltd.
06.2022 - Current
Management Trainee
Expeditors International (India) Pvt. Ltd.
07.2021 - 11.2022
Process Associate, Finance, Accounts Payable
Genpact (India) Pvt. Ltd.
06.2018 - 07.2019
Internship, Research
Genext Logistics India Pvt. Ltd.
06.2017 - 09.2017
MBA - Operations and Supply Chain Management
NMIMS
PGDM - Data Science and Business Analytics
University of Texas at Austin
Bachelor of commerce (Hons) -
K.R. Mangalam University
HSC - Commerce
Yashodham Highschool
ICSE - Commerce
Lilavatibai Poddar School
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