Dewarti Kumari Bhagat
Bengaluru
Summary
Dynamic Senior Technical Support Advisor equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Experienced in troubleshooting computer hardware and software issues in customer-focused environments.
Overview
4
4
years of professional experience
Work History
Senior Technical Support Advisor
Concentrix
09.2023 - Current
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
- Hands on Experience on Mac and macOS
- Handled billing inquiries, refunds, subscriptions and account issues
- Front end troubleshot network related issues by checking the DNS, DHCP, SSL, Proxy, firewall
Non-technical Support Advisor
24/7.ai
02.2022 - 05.2023
- Handled billing, refunds, subscription and account inquiries
- Guided through the purchase of new products
- Helped adding new phone lines
- Customer retention
Education
Bachelor of Arts - Economics
Lady Keane College Shillong
Shillong, India10-2020
Higher Secondary School Leaving Certificate Exam -
Lady Keane College
Shillong, India05-2017
Secondary School Leaving Certificate Examination - N/A
Me.E.C.L Secondary School Sumer
Shillong, India05-2015
Skills
- Customer support
- Troubleshooting and diagnosis
- Effective communication
- Team and Collaborative working
- Understanding of Mail Flow concepts and mail protocols such SMTP/POP/IMAP
- Ability to handle Media Services such as billing, refunds, purchase errors, subscriptions
- Work well under pressure
- Strong analytical and problem solving abilities
Languages
English
Upper intermediate (B2)
Hindi
Advanced (C1)
Timeline
Senior Technical Support Advisor
Concentrix
09.2023 - Current
Non-technical Support Advisor
24/7.ai
02.2022 - 05.2023
Bachelor of Arts - Economics
Lady Keane College Shillong
Higher Secondary School Leaving Certificate Exam -
Lady Keane College
Secondary School Leaving Certificate Examination - N/A
Me.E.C.L Secondary School Sumer