Dewashish Gope

Nike - App L1 L2 Project, March 2023 - Present:

Skills: Autosys, SAP, Splunk, iXP, Jaws, MobaXterm, Service Now

• Utilized Autosys and SAP to troubleshoot and resolve batch job failures across various platforms, including MFT, Informatica, and Teradata.
• Monitored critical batch jobs and promptly addressed failures to minimize business impact and ensure smooth operations.
• Automated monitoring activities for critical month-end reports using Splunk, reducing manual effort and improving efficiency.
• Integrated Splunk and Slack, enabling real-time alerts for critical job failures; resulted in proactive issue resolution and reduced downtime by 50%.
• Monitored server health, including PRD and RLS servers, using MobaXterm and swiftly rectified any issues to maintain system reliability.
• Demonstrated exceptional performance, receiving a 5-star rating for outstanding contributions in 2023.

Mattel End to End Support Project, June 2022 - February 2023:

Skills: SQL, AS400 IBM iSeries, Service Now

• Successfully trained in AS400 technology, specializing in resolving complex technical issues and utilizing SQL queries for efficient problem-solving.
• Analyzed AS400 code and SQL queries to resolve client-reported issues, ensuring timely resolution and client satisfaction.
• Created problem tickets to address recurring issues, driving towards permanent solutions and improved system stability.
• Generated Excel reports containing comprehensive data analysis to provide insights for decision-making processes.
• Demonstrated strong problem-solving skills and attention to detail in resolving complex technical issues.
• Successfully managed workload and priorities to meet tight deadlines and deliverables.