Dewashish Kondejkar

Sr. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

• Coordination with different teams available to provide swift and accurate resolution to customers without any delay or long procedure.
• Handling 270+ inbound calls per week, answering customer inquiries and resolving issues.
• Member of the leadership team and is handling escalated issues of customers which are complex and are not getting resolved by customer service associates on primary level.
• Able to maintain positive customer satisfying metrics on daily and monthly basis.
• Have provided time to time feedbacks for process improvements and to reduce customer efforts while they encounter any issue with the application/product.
• Handling 100s of orders on weekly basis, collecting relevant data and escalating issues found to central leadership,

• Won " Rewards & Recognition " prices for outstanding performance during peaks throughout the entire tenure.
• Part of Home Gemba Walk with leadership team twice as was a top performer twice for 2 consecutive months.
• Part of a project named Communication Coach Specialist where I handled bunch of CSAs who was in bottom quartile and helped many of them in achieving the middle/top quartile stacks.
• One of the top performers to provide back up DART support during peak 2020.

• Possess a natural leadership streak
• Versatile in nature and open to new and challenging experiences.
• Inherently hardworking and perseverant.
• Ability to communicate efficiently.