Dexter Bosley
Indianapolis,IN
Summary
IT and Software Engineer, and Cloud Manager, experienced in installing, designing, implementing, and maintaining an organization's server. Experienced working with various institutions and clients including IU Health, Regenstrief, Eskenazi, and Purdue University. Conduct regular backups and disaster recovery planning to ensure data integrity and business continuity. Skilled working with desktop and server imaging and management solutions, virtual machines used to onboard new users, and setting up user software and financial systems to track account information. Ability to work independently or collaboratively with other internal departments through cloud solutions; sharing resources between teams and fixing issues that had caused collaborative bottlenecks, and networking systems connecting user devices to the internet.
Professional data analyst skilled in transforming complex data into actionable insights. Strong focus on team collaboration, driving results, and adapting to changing needs. Expertise in statistical analysis, data visualization, and SQL. Reliable and strategic thinker with a knack for problem-solving and optimizing processes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Web Design and Development Creator
Indiana University
01.2024 - 11.2024
- Work with small teams to develop and execute sites for simple services such as travel, event scheduling, and education within a yearly quarter.
- Products increased traffic and engagement with online materials by 22%, leading to more applicant recruitment and higher student engagement
- Quickly prototype solutions for UI and structures using Adobe XD and Dreamweaver
- Managed and maintained security and integrity of systems, including data backup and recovery
- Skilled in source control and project organization, as well as meeting deadlines
University Technical Support Center Consultant
Indiana University
07.2017 - 07.2023
- Provided technical support and training to newly hired Support Center Consultants and supervisors
- The training of these employees created a more confident and exemplary service and resolution team
- Managed software and hardware updates, ensuring compatibility with current systems for clients
- Presented and implemented ideas on how to innovate practices and processes which allowed us to streamline and prop up workflow by28%
- Developed solutions to unorthodox issues and strengthened situational acuity and problem-solving
- Responsible for troubleshooting system network issues and providing timely and effective solutions
- Assisted in the evaluation and selection of cloud service providers and tools
- Demonstrated team coordination and collaboration with other IT staff members to implement new technology strategies and update IT infrastructure
Gallery Guide
Newfields
10.2012 - 10.2015
- Provided customer service to more than500 members monthly who attended the museum and the Newfields grounds
- Aided in enhancing the museum experience through engaging insights and expertise on pieces available within the galleries
- Attentive and observant of member behavior, protecting the pieces on display without inhibiting the user experience
Education
Bachelor of Science - Computer Science and Game Design & Development
Indiana University
Indianapolis, IN12.2024
Skills
- Responsible for maintenance, configuration, and reliable operation of computer systems, physical servers, and virtualization environment Troubleshooting hardware and software problems with physical/virtual servers and appliances
- Advanced programming skills with Python, C#, JavaScript, HTML, and PowerShell
- Windows OS, Apple OS, Citrix, Group Policy, SCCM, Disk Encryption, Office365, Office2016, and Microsoft Edge
- Installation, updating, and upgrading computer software, managing virtual servers, and integrating automation processes Monitoring, updating, and troubleshooting backup jobs
- Strong knowledge of cloud computing platforms like Microsoft Azure, AWS, and Google Cloud Platform Familiar with cloud automation Understanding of networking concepts and firewalls
- Experience in implementing and managing cloud infrastructure IaC
- Work in a team setting, sharing information, and assisting others with calls
- Successfully reduced average resolution time by25% through efficient troubleshooting
- Experience with cloud technologies such as AWS, Azure, and Google Cloud Platform
- Provide on-site and remote technical advice, guidance, and training to customers, resolving hardware, software, and network issues
- Experience in cloud security best practices and familiarity with compliance frameworks
- Experience with a work ticket and call tracking system to help prioritize and dispatch work
- Strong analytical and problem-solving skills Excellent written and verbal communication skills
- Training and supporting end-users on cloud-related tools and services
Certification
Certification: CompTIA A
Accomplishments
- Developed a Python script to automate data entry tasks for a non-profit mentoring organization, reducing manual work by 40% and enhancing data accuracy.
- Collaborated with a team to design a user-friendly coding course for young girls, improving the organization's participant engagement by 57%.
Timeline
Web Design and Development Creator
Indiana University
01.2024 - 11.2024
University Technical Support Center Consultant
Indiana University
07.2017 - 07.2023
Gallery Guide
Newfields
10.2012 - 10.2015
Certification: CompTIA A
Bachelor of Science - Computer Science and Game Design & Development
Indiana University
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