Summary
Overview
Work History
Education
Skills
Timeline
Hobbies
Hobbies
Hobbies
Dipesh Sharma

Dipesh Sharma

Learning Experience Leader
Mhow

Summary

  • Seasoned Learning Experience Leader with extensive expertise in creating and executing tailored training programs within the BPO industry.
  • Skilled in enhancing client relationships and elevating training delivery to meet and exceed performance goals.
  • Solid foundation in technical support, equipping teams with the tools and knowledge necessary for exceptional service standards.
  • Proficient in utilizing analytical, communication, and problem-solving skills to resolve challenges and improve training effectiveness.
  • Dedicated to leveraging personal passion for the arts to bring creative and innovative approaches to team development and learning strategies.
  • Aims to utilize deep industry knowledge and creative insights to drive continuous improvement and contribute significantly to organizational growth.

Overview

5
5
years of professional experience

Work History

Learning Experience Leader

TaskUs
05.2022 - 06.2024
  • Quickly adapted to the new role, managing training batches from the first month and delivering exceptional training results that set new benchmarks within the campaign
  • Established and maintained strong relationships with clients, effectively handling business reviews, performance improvement projects, and other client-driven initiatives
  • Relocated to the Gurugram site to meet business needs, where I supported and led the development of a new ramp from its inception
  • Consistently delivered benchmark performances, earning numerous client appreciations for outstanding contributions to project success
  • Concluded my tenure after over 3.5 years with the organization, leaving on a positive note with significant achievements and contributions.

Teammate

TaskUs
11.2020 - 04.2022
  • Initially assigned to email support, quickly promoted to the chat team due to rapid mastery of job responsibilities and excellent performance
  • Demonstrated consistent improvement in performance metrics each month, reflecting a strong commitment to quality and efficiency
  • Earned a promotion to Learning Experience Leader (LXL) within 18 months, recognizing my leadership potential and effectiveness in enhancing team capabilities.

Technical Support Advisor

Teleperformance
10.2019 - 11.2020
  • Started in the voice support team and quickly advanced to the chat Line of Business within 4 months due to strong performance and adaptability
  • Demonstrated flexibility and teamwork by seamlessly integrating into four separate teams, showcasing my ability to adapt and perform in different team dynamics
  • Left the organization following the ramp-down of the campaign, leaving on good terms and with a strong record of performance.

Education

Bachelor of Arts - Sociology (English)

IMES, Indore, Indore, India
04.2001 -

High School Diploma -

Rajeshwar Higher Secondary School, Mhow
04.2001 -

Skills

  • Excellent communication skills: Ability to understand complex concepts and processes and explain them in an easy-to-understand manner
  • undefined

    Timeline

    Learning Experience Leader - TaskUs
    05.2022 - 06.2024
    Teammate - TaskUs
    11.2020 - 04.2022
    Technical Support Advisor - Teleperformance
    10.2019 - 11.2020
    IMES, Indore - Bachelor of Arts, Sociology (English)
    04.2001 -
    Rajeshwar Higher Secondary School - High School Diploma,
    04.2001 -

    Hobbies

    In addition to my corporate career, I am a passionate and artistic individual with a deep interest in poetry and music. This creative side of mine not only serves as a refreshing break from my professional life but also enhances my ability to think creatively and out-of-the-box in my job. My hobby of writing poetry has honed my communication skills, allowing me to express complex ideas in a simple and engaging manner. Meanwhile, my side-career in music has taught me discipline, teamwork, and the importance of practice - skills that I bring to my professional life as well. This blend of corporate and creative experiences makes me a well-rounded individual, capable of bringing a unique perspective to any role.

    Hobbies

    In addition to my corporate career, I am a passionate and artistic individual with a deep interest in poetry and music. This creative side of mine not only serves as a refreshing break from my professional life but also enhances my ability to think creatively and out-of-the-box in my job. My hobby of writing poetry has honed my communication skills, allowing me to express complex ideas in a simple and engaging manner. Meanwhile, my side-career in music has taught me discipline, teamwork, and the importance of practice - skills that I bring to my professional life as well. This blend of corporate and creative experiences makes me a well-rounded individual, capable of bringing a unique perspective to any role.

    Hobbies

    In addition to my corporate career, I am a passionate and artistic individual with a deep interest in poetry and music. This creative side of mine not only serves as a refreshing break from my professional life but also enhances my ability to think creatively and out-of-the-box in my job. My hobby of writing poetry has honed my communication skills, allowing me to express complex ideas in a simple and engaging manner. Meanwhile, my side-career in music has taught me discipline, teamwork, and the importance of practice - skills that I bring to my professional life as well. This blend of corporate and creative experiences makes me a well-rounded individual, capable of bringing a unique perspective to any role.

    Dipesh SharmaLearning Experience Leader