Dezirae Ratliff
Merrillville
Summary
Dynamic Support Specialist with a proven track record at Netfor Inc., excelling in email management and issue resolution. Recognized for enhancing customer satisfaction through effective communication and timely responses. Skilled in multitasking and data entry accuracy, consistently achieving high performance metrics while fostering strong client relationships.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
Work History
Email Support Specialist
Netfor Inc.
01.2023 - 12.2024
- Maintained a high level of accuracy in all email correspondences, ensuring that customers received clear and concise information to address their inquiries effectively.
- Enhanced customer satisfaction by promptly addressing and resolving email inquiries.
- Achieved high-quality support by consistently meeting or exceeding performance metrics.
- Managed and responded to team-leading volume of support tickets and chats submitted via email and through support portal.
- Managed a high volume of emails daily, prioritizing tasks to maintain productivity and efficiency.
Customer Support Specialist
Addecco Staffing
03.2021 - 01.2023
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
Education
GED -
Michigan City Highschool
Michigan City, IN02-2018
Skills
- Email management
- Customer service
- Issue resolution
- Time management
- Data entry accuracy
- Customer feedback analysis
- Microsoft windows and office
- Multitasking Abilities
- Verbal and written communication
- Remote technical support
- Ticketing systems
Timeline
Email Support Specialist
Netfor Inc.
01.2023 - 12.2024
Customer Support Specialist
Addecco Staffing
03.2021 - 01.2023
GED -
Michigan City Highschool
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