Sanjay Tripathi
Technical Support Engineer at Red Hat
Jaipur
Summary
Experienced Technical Support Engineer with expertise in RHEL, OpenShift, and virtualization. Skilled in managing production clusters, networking (SDN/OVN layers), and ensuring high application availability. Proficient in DevOps tools, Kubernetes, and OpenShift installations, with a strong focus on troubleshooting and delivering exceptional customer solutions.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Technical Support Engineer
Red Hat
Pune
10.2023 - Current
- Managing production clusters for customers globally.
- Administering network infrastructure, including the OpenShift cluster at SDN and OVN layers.
- Handling DNS configurations within OpenShift clusters.
- Ensuring zero downtime for customer applications.
- Advising customers on networking and firewall setups within OpenShift Container Platform (OCP).
Associate Technical Support Engineer
Red Hat
Pune
07.2021 - 09.2023
- Managing OpenShift clusters in production environments.
- Performing implementation and performance testing on various platforms like AWS, GCP, Azure, VMware, BareMetal.
- Conducting maintenance, upgrades, and application deployments on OpenShift clusters.
- Enhancing customer experience and engagement through direct support and consultation.
Intern
Red Hat
Pune
02.2021 - 07.2021
- Gained expertise in the RHEL Linux platform.
- Worked with customers via remote calls to troubleshoot live production environments.
- Learned Kubernetes concepts and environments.
- Installed OpenShift clusters on bare metal setups and using IPI and UPI methods.
- Set up Kubernetes clusters with kubeadm.
- Acquired hands-on experience with OpenShift clusters in production environments.
Training
LinuxWorld Informatics Pvt Ltd
Jaipur
04.2020 - 05.2020
- MLOps - Applying machine learning on DevOps, Integration of clustering | CNN | GANS | Transfer Learning with Jenkins | Kubernetes | GIT
Training
LinuxWorld Informatics Pvt Ltd.
Jaipur
06.2019 - 07.2019
- Integrate and Research on various technologies such as Hadoop, Cloud Computing, Docker, Ansible, Kubernetes and Python
- Created various projects using these technologies
Education
Bachelor of Engineering - Computer Science And Engineering
Rajasthan Technical University
Kota, Rajasthan 08.2017 - 10.2020
Diploma - Computer Science And Engineering
Govt. Ram Chandra Khaitan Polytechnic College
Jaipur, Rajasthan 05.2014 - 06.2017
Skills
Red Hat Linux Windows Operating systems expertise OpenShift Kubernetes Docker
Ansible GIT Prometheus Grafana GitOps ArgoCD
AWS Netobserv Logging & Monitoring Network operational enhancements Network administration
AWS Netobserv Logging & Monitoring Network operational enhancements Network administration DevOps
undefinedCertifications
Red Hat Certified System Administrator(RHCSA) ID:- 192-154-542
Red Hat Certified Engineer(RHCE)
Red Hat Certified Specialist in Containers and Kubernetes
Red Hat Certified OpenShift Administrator
Timeline
Technical Support Engineer
Red Hat
10.2023 - Current
Associate Technical Support Engineer
Red Hat
07.2021 - 09.2023
Intern
Red Hat
02.2021 - 07.2021
Training
LinuxWorld Informatics Pvt Ltd
04.2020 - 05.2020
Training
LinuxWorld Informatics Pvt Ltd.
06.2019 - 07.2019
Bachelor of Engineering - Computer Science And Engineering
Rajasthan Technical University
08.2017 - 10.2020
Diploma - Computer Science And Engineering
Govt. Ram Chandra Khaitan Polytechnic College
05.2014 - 06.2017
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