Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

David Shaji George

Bangalore

Summary

AWS Connect Engineer with 5 years of experience in designing and optimizing customer contact solutions using Amazon Connect, Lambda, DynamoDB, Lex, and S3. Skilled in developing dynamic contact flows, managing AWS resources, and deploying secure, scalable solutions. Experienced in collaborating with stakeholders to deliver tailored solutions.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Consultant

Capgemini
12.2024 - Current
  • Developed and optimized Amazon Connect contact flows, enhancing customer experience for a major retail client.
  • Created new contact flows and enhanced existing ones to accommodate evolving business requirements.
  • Coordinated resource management, including requesting additional queues, routing profiles, security profiles, and phone numbers.
  • Collaborated with stakeholders to gather requirements, troubleshoot issues, and deliver timely solutions.
  • Leveraged AWS Lambda functions and DynamoDB tables to implement VIP user handling, enabling personalized customer interactions for the client.

MC Delivery Analyst

Accenture
06.2023 - 12.2024
  • Designed and deployed Amazon Connect contact centers leveraging AWS Lambda (custom functionalities), S3, DynamoDB, Lex, and other services
  • Developed and implemented Proof-of-Concept (POC) Lambda functions to facilitate migration of Amazon Connect resources between accounts
  • Optimized resource management and utilization by efficiently migrating resources between AWS accounts using GitLab and Terraform
  • Ensured clear and logical contact flows through collaboration with the design documentation team
  • Fostered team engagement through organizing events and contributing to practice initiatives
  • Led the development and deployment of multiple LOBs
  • Developed contact flows using Amazon Connect and used other services such as Lambda, Lex, S3, DynamoDB, and CloudWatch for integration with Amazon Connect
  • Achieved 'Practice Champion' and 'Above and Beyond' awards for contributions within the project and practice initiatives
  • Specialized in AWS Connect, DynamoDB, AWS Lex, Lambda, REST APIs Python, and web development
  • Developed contact center solutions using Amazon Connect, AWS Lex, and Lambda
  • Completed two projects in the retail and banking sectors
  • Worked on Lambda POCs and integrated them with Amazon Connect for better user experience

MC Delivery Associate

Accenture
12.2021 - 06.2023
  • Developed contact flows using Amazon Connect and used other services such as Lambda, Lex, S3, DynamoDB, and CloudWatch for integration with Amazon Connect.
  • Achieved "Practice Champion" and "Above and Beyond" awards for contributions within the project and practice initiatives.
  • Worked on Lambda Proof-of-Concepts to create custom functionalities Amazon Connect.

Program Analyst

Cognizant
07.2020 - 12.2021
  • Specialized in AWS Connect, DynamoDB, AWS Lex, Lambda, REST APIs Python, and web development.
  • Developed contact center solutions using Amazon Connect, AWS Lex, and Lambda.
  • Completed two projects in the retail and banking sectors.
  • Worked on Lambda POCs and integrated them with Amazon Connect for better user experience.

Education

B.Tech - Computer Science and Engineering

VIT
06.2020

2ⁿᵈ PUC - undefined

03.2015

10ᵗʰ - undefined

ICSE
06.2013

Skills

  • Amazon Connect
  • AWS Lex
  • AWS Lambda (NodeJS, Python)
  • AWS S3
  • AWS DynamoDB
  • AWS Cloudwatch
  • REST APIs

Certification

Amazon Web Services Cloud Practitioner Certificate, Credential ID: KJ509EH2XMBQ1L5

Timeline

Consultant

Capgemini
12.2024 - Current

MC Delivery Analyst

Accenture
06.2023 - 12.2024

MC Delivery Associate

Accenture
12.2021 - 06.2023

Program Analyst

Cognizant
07.2020 - 12.2021

2ⁿᵈ PUC - undefined

10ᵗʰ - undefined

ICSE

B.Tech - Computer Science and Engineering

VIT

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David Shaji George