Sunil Kumar D H

• Focused on delivering exceptional, premium, proactive, and outcome-based service by leading a team of fantastic future shapers to meet customer outcomes.
• Responsibilities include managing service delivery, process optimization, innovation, and automation to ensure customer satisfaction.
• Championed customer service excellence, instilling a client-focused culture within the team.
• Lead strategic planning initiatives related to improving overall service quality levels.
• Decreased overall incidents by 20%, and LOV/LOC/Critical incidents by 40%.
• Maintained system uptime and asset availability to 99%.
• Emissions support: facilitated methane emissions monitoring. Ensuring immediate reporting and operational readiness of detectors.

• Driving superior customer satisfaction with the HPS Technical Support response, communication, and resolution of support requests by managing a team of technical support specialists proficient in the defined Advanced Applications (DynAmo Operations Suite(Logbook, Monitor, Instructions), production Accounting and Reconciliation, Refinery Planning & Scheduling and Visualization products) and working closely with the Advanced Solutions business handling customer escalations with respect to Technical Support

- Directed a team of 10 technical support professionals managing various product lines in HCI

- Ensured SLA compliance, presented performance metrics to stakeholders, and managed invoicing.

- Spearheaded innovation through customer feedback, and introduced value-added services.

• Lead the Uniformance PHD and Uniformance Process Studio Test team for five years.
• Lead the Asia-Pacific Support group for Uniformance Products.
• Closely involved and contributed to three major releases: PHD300, PHD310, and PHD320.
• Requirement analysis, test plan, test case design, test execution, and reporting.
• Managed 12-member team, which including the Uniformance PhD and Alarm Management test groups.

• Projects Handled in ABB: I) Design, Engineering & Commissioning of DCS for 3 X 210 MW Thermal Power Plant End User: NTPC Farraka Thermal Power Station - 210 MW Project Description: ABB Symphony Harmony DCS with Power Generation Portal HMI based automation package was designed, developed and implemented for Thermal Power Plant
• The package consists of all Close Loop control systems, Open Loop Control Systems, Operator interface, LVS, all Field Instruments; bought out items, control systems & Information Management system

- Managed the erection and commissioning of blast furnace components.

- Specialized in field instrumentation, valve commissioning, and preventative maintenance.