Dhaanush Mahalingam

• Managed high volumes of customer inquiries for efficient resolution, enhancing overall client experience.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
• Maintained detailed records of all interactions and resolutions for future reference and analysis purposes, improving overall efficiency in handling similar cases down the road.
• Leveraged strong listening skills to fully understand the customer''s perspective, enabling tailored and empathetic responses during conflict resolution.
• Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.

- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

- Collaborated with team members to develop best practices for consistent customer service delivery

- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.

- Handled escalated calls calmly and professionally, ensuring that even highly dissatisfied customers felt heard and supported throughout the process.

• Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
• Contributed to the development of annual budgets by providing input on historical expenses.
• Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.