Microsoft Office
Dhairya Dhaka
Associate Product Manager
Dehradun
Summary
Results-driven Associate Product Manager with a demonstrated history of success in driving product development and enhancing organizational effectiveness. Adept at mentoring junior team members, conducting market research, and evaluating product risks to ensure successful launches. Experienced in crafting comprehensive product requirement documents and coordinating beta testing programs to gather user feedback. Strong analytical skills coupled with a customer-centric approach to product management.
Have adequate experience & adept in Product and Project management for E-commerce Operations (First, Middle and Last Mile Operations), GIS (Mapping, Routing) , Revenue Cycle Management (RCM) and HealthCare.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Associate Product Manager
Infinx
02.2024 - Current
- Enhanced product development by conducting thorough market research and competitive analysis.
- Evaluated risks associated with new products or features, taking necessary precautions to mitigate potential issues before launch.
- Coordinated beta testing of several automations hosted on the platform to gather customer feedback and improve efficacy
- Successfully enabled several API integrations with TPA's and clients to provide end to end solution efficiently.
- Monitored different trends for usage, transactions, billing, etc. using QuickSight
- Defined composite feature solving end to end use cases as a new offering on product using different set of rules and combinations
- Worked on defining other features like OCR, Attended automation using Chrome extension and non functional features like Rate limiting.
Product Analyst
Infinx
11.2021 - 02.2024
- Collaborating with the leadership team to define product strategy, emphasizing integrations with industry peers for seamless automation.
- Crafting comprehensive product requirement documents and release documents to guide the development team.
- Taking end-to-end ownership of requirement gathering, product development, quality assurance, and timely delivery.
- Managing stakeholders from various cross-functional teams, establishing clear expectations, and providing regular program/project updates.
- Delivered 30+ automations consisting of RPA, Desktop and API Integrations for different usecases combining to more than 100k transactions per month across different clients
- Worked in a cross functional team of 25+ members consisting of Engineers, developers, designers, QA and CIS
Senior Quality Specialist
Amazon
09.2020 - 11.2021
- Developed and implemented new Standard Operating Procedures (SOPs) to streamline processes and ensure compliance with quality standards.
- Conducted daily stand-up meetings to review progress, address issues, and align team members' efforts towards quality objectives.
- Collaborated with stakeholders to identify areas for process improvement and implement corrective actions to prevent recurrence of quality issues.
- Onboarded and trained over 100 team members through regular training sessions, ensuring consistent understanding and adherence to quality standards.
- Served as a Subject Matter Expert (SME), providing guidance and support to team members, contributing to overall team success and knowledge transfer.
Quality Specialist
Amazon
12.2018 - 09.2020
- Conducted extensive data analysis on Amazon drivers' GPS traces, contributing to the development of accurate and reliable maps.
- Identified and rectified numerous map issues caused by incorrect geo-codes, ensuring the precision and reliability of mapping data.
- Utilized various algorithms to analyze Optical Character Recognition (OCR) for road signs, supporting diverse business models and enhancing navigation systems.
- Mapped out numerous locations across the US and Europe, providing comprehensive mapping solutions to clients.
Education
B.Tech - Mechanical
KIIT University
04.2014 - 04.2018
Skills
Correction action planning
Software
JIRA
QuickSight
SQL
Confluence
Timeline
Associate Product Manager
Infinx
02.2024 - Current
Product Analyst
Infinx
11.2021 - 02.2024
Senior Quality Specialist
Amazon
09.2020 - 11.2021
Quality Specialist
Amazon
12.2018 - 09.2020
B.Tech - Mechanical
KIIT University
04.2014 - 04.2018
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