Summary
Overview
Work History
Education
Skills
Interests
Languages
Websites
Timeline
Generic

Dhairya Kanani

Pune

Summary

Experienced, results-oriented professional with strong interpersonal skills and a proven ability to thrive in high-pressure environments. Leverages expertise in delivery, delegation, and management to align personal vision with company goals. Highly skilled in leading teams, managing operations, and ensuring customer satisfaction.

Overview

6
6
years of professional experience

Work History

Education Recruiter

Randstad
Hyderabad
05.2023 - 05.2024
  • Successfully placed over 50 educators in public schools across Essex County, UK
  • Maintained a 95% retention rate for placed candidates over a 6-month period
  • Reduced average time-to-fill for teaching positions by 20% through efficient sourcing strategies

Senior Escalation Specialist

Amazon
Hyderabad
01.2022 - 10.2022
  • Resolved an average of 75 high-priority CEO and management-level escalations per week.
  • Improved customer satisfaction scores by 15% for escalated cases.
  • Reduced average resolution time for complex issues by 25%, through data-driven decision making.

Transaction Risk Investigator

Amazon
Hyderabad
12.2018 - 01.2022
  • Identified and prevented fraudulent activities by investigating Amazon customer accounts that were queued by ML and followed SOPs throughout.
  • Analyzed over 1,000 customer accounts per month for abusive patterns.
  • Worked with the SLP (Security-Loss Prevention) team for several months and acted on over 350 accounts on a daily basis. Supported them in developing their algorithm.

Business Manager

Stratagem Solution
Hyderabad
04.2018 - 07.2018
  • Increased social media engagement by 40% through targeted content strategies
  • Achieved a 15% conversion rate on cold calls, surpassing team average by 5%
  • Organized an Entrepreneur Summit attracting over 200 attendees, resulting in 10 new client acquisitions

Education

Bachelors in Business Management - Human Resources

Vishwa Vishwani School of Business
Hyderabad
09-2018

High School Diploma -

Kites Junior College
Hyderabad
04-2013

GED -

Vikas The Concept School
Hyderabad
04-2013

Skills

  • Microsoft Office
  • Time Management
  • Teamwork
  • Adaptability
  • Crisis Management
  • Communication
  • People Management
  • Frugal Mindset
  • Salesforce
  • Talent management
  • Recruitment
  • Team Development
  • Stakeholder Management
  • Risk Mitigation

Interests

  • Animal rights activities
  • Photography
  • Travel blogging
  • Movie making
  • Writing stories
  • Cinematography
  • Content creation

Languages

Gujarati
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1

Websites

Timeline

Education Recruiter

Randstad
05.2023 - 05.2024

Senior Escalation Specialist

Amazon
01.2022 - 10.2022

Transaction Risk Investigator

Amazon
12.2018 - 01.2022

Business Manager

Stratagem Solution
04.2018 - 07.2018

Bachelors in Business Management - Human Resources

Vishwa Vishwani School of Business

High School Diploma -

Kites Junior College

GED -

Vikas The Concept School

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Dhairya Kanani