Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Dhairya maggo

Delhi

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

5
years of professional experience

Work History

Wipro Technologies

Customer Service Representative
02.2020 - 01.2025

Job overview

  • Responded to customer requests for products, services, and company information.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered prompt service to prioritize customer needs.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.

Education

O.P Jindal University
Sonipat, India

BBA from Hospitality

Skills

  • Scheduling
  • Account updating
  • Complaint resolution
  • Staff training
  • Travel planning
  • Receiving support
  • Customer consulting
  • System Diagnostics Expertise
  • Customer Service in Hospitality

Timeline

Customer Service Representative

Wipro Technologies
02.2020 - 01.2025

O.P Jindal University

BBA from Hospitality

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Dhairya maggo