Hi, I’m
Dhairya maggo
Delhi
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
years of professional experience
Work History
Wipro Technologies
Customer Service Representative
02.2020 - 01.2025
Job overview
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer accounts.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered prompt service to prioritize customer needs.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Education
O.P Jindal UniversitySonipat, India
BBA from Hospitality
Skills
- Scheduling
- Account updating
- Complaint resolution
- Staff training
- Travel planning
- Receiving support
- Customer consulting
- System Diagnostics Expertise
- Customer Service in Hospitality
Timeline
Customer Service Representative
Wipro Technologies
02.2020 - 01.2025
O.P Jindal University
BBA from Hospitality
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