Dhakshnamoorthy R
Chennai
Summary
Dynamic Operations Manager with a proven track record at Riota Pvt Ltd, excelling in cost analysis and process improvement. Expert in strategic planning and team building, I implemented innovative strategies that significantly reduced operating costs while enhancing customer satisfaction. Adept at data analysis, I drive efficiency and quality across all operations.
Overview
9
9
years of professional experience
Work History
Operations Manager
Riota Pvt Ltd
Chennai
01.2022 - Current
- Monitored and improved efficiency of processes, team performance, and customer service.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Developed and implemented operational procedures to ensure quality standards are met.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Performed cost analysis for various projects to determine budget requirements.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Senior Specialist
Hexaware Tecnologies
Chennai
08.2016 - 01.2022
- Reviewed processes and procedures to identify areas of improvement.
- Conducted regular meetings with team members to review progress on projects.
- Identified potential risks associated with projects and proposed strategies for mitigating them.
- Provided feedback on deliverables from colleagues to ensure quality standards were met.
- Analyzed complex problems and identified effective solutions.
- Developed, maintained, and implemented strategic plans for projects.
- Resolved conflicts between team members or departments in an efficient manner.
Education
Bachelor of Engineering - Electrical And Electronics Engineering
Dhanalakshmi College of Enginnering
Tambaram, Chennai07-2018
Skills
- Inventory management
- Operational procedures
- Cost analysis
- Project management
- Data analysis
- Customer service
- Team building
- Process improvement
- Strategic planning
- Quality assurance and control
- MS office
- SQL database management
Languages
Tamil
First Language
English
Intermediate (B1)
B1
Timeline
Operations Manager
Riota Pvt Ltd
01.2022 - Current
Senior Specialist
Hexaware Tecnologies
08.2016 - 01.2022
Bachelor of Engineering - Electrical And Electronics Engineering
Dhanalakshmi College of Enginnering
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