Dhamodharan G.B

To gain employment with a company that offers a consistently positive atmosphere to learn new technologies and implement them for the betterment of the business. Driven Associate Engineer with 14 years of growing both personal knowledge and employers' bottom lines. Avid consumer of all new engineering methodologies and techniques. Exceeds job descriptions by enhancing development and production efforts through earnest passion.

• Achiever of the month for October 2014 to December 2014.
• C' Sat Champion for March 2014.
• Stack rank winner & Performance excellence for March 2015
• Best Tech Lead for Jan 2016, March 2016, November 2016, February 2017, April 2017, June 2017.

• Commvault Systems Pvt Ltd, 10/11/21, Handling Outbound Calls Globally, Analyze and Troubleshoot according to the issues and related to the tickets., Handling issues related to storage devices such as Tape Drive, Disk, and NAS., Immediately addressing the Customer escalation, resolving it quickly and adhering agreed SLA and providing RCA., Helping customer for Media agent issues and storage issues., Hands on experience in cloud-based storage configuration, Disk libraries and Tape libraries in Commvault., Assisting for Media agent communication issue and offline issues, Assisting for index-based issue., Handling Deduplication related queries and issue, Handling all kinds of storages offline issue and failure in Commvault., Media agents installation and failure issues., Assisting for storage policy creation and scheduling jobs., Assisting in job failures and Aux copy failures related to Media management., Hand on experience in log analyses for every issue and provides RCA., Maintain TTR for every case handled and resolution provided on time for customer satisfaction., Experienced in Commvault software installation and deployment of software., Experienced in CommCell migration and Media agent migration., Maintaining good Case closure record and case handling record. Also escalation records for cases that need to be moved to development team.
• MSys Technologies Pvt Ltd, 04/15/19, 10/01/21, Provided support managing media and remote servers, includes windows 2003, 2008 and 2012 R2 servers and workstation such as Win 7, Win8, Win 10 and MaC OSX 11, 12,13,14 & 15, Analyzing and Installing and configuration of NAS, SAN and DAS Storages, Worked on Problem Tickets and provided RCA., Experienced in collecting debug logs and analyze logs., Immediately addressing the client escalation, resolving it quickly and adhering agreed SLA.
• Concentrix Technologies, 07/12/12, 02/09/19, Handling Inbound and Outbound Calls Globally, Analyze and Troubleshoot according to the issues and related to the tickets., Handling issues related to storage devices such as Tape Drive, Disk, and NAS., Hands on experience on installing Backup Exec & Remote Agents on Windows Servers 2008/ R2 , 2012 /R2 and 2016., Assisting in creating Daily, Weekly, Monthly Full Backups, Incremental Backups and Differential Backups., Helping in Installation and configuration backup agents according to specific settings for security and streamlined data flow., Analyzing and Installing Veritas Backup Exec products and patch installation with different environment servers., Assisting to re-build the server, using SDR method. In depth knowledge on Disaster Recovery., Configuration the policy attributes for taking the backup-up of clients and backup-up file system for the clients, Create and implement custom restore requests varying from full system restores to specific single file restores., Immediately addressing the client escalation, resolving it quickly and adhering agreed SLA and providing RCA., Addressed issue related to registry changes and remove entries of devices and installation.
• CSS Corp, 09/01/10, 06/01/12, Had 1 year and 8 months experience in network device troubleshooting for Netgear Product, Addressed international customers for router configuration and router related issues., Assisted for networking related queries and issues on customer environment., Handled escalation calls and maintained SLA as per process., Worked on critical Networking issues and consumer-based products.

• Father's Name: Mr.G.Baskaran
• Date of Birth: 01/12/89
• Gender: Male
• Marital Status: Married