Dhamodharan M
Bangalore
Summary
With a proven track record at Verint Systems, I excel in cloud security and incident response management, showcasing strong analytical skills and a commitment to enhancing system integrity. My expertise spans regulatory compliance and effective communication, significantly improving security postures and operational efficiency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Specialist -Cloud Operation
Verint Systems
Bangalore
08.2019 - Current
- As a Primary Engineer, I take complete care of one customer's vulnerability management, application support, incidents, change management, deployment, and review calls.
- Design, implement, and manage cloud security controls, including: Identity and Access Management (IAM): Implement and manage IAM policies, roles, and permissions to control access to cloud resources.
- Threat Detection and Response: Implement and manage threat detection tools (e.g., SIEM, EDR), investigate security incidents, and respond effectively to breaches.
- Security Monitoring and Logging: Configure and monitor security logs, analyze security alerts, and generate reports.
- Facilitate weekly, monthly, quarterly, and yearly maintenance windows for all the planned change activities.
- Patching activity: Recommend the deployment of the latest patches released to enhance user experience or fix issues.
- Conducted vulnerability scans using automated tools to detect any weaknesses in the system.
- Lead incident bridge calls for issues that have a significant business impact.
- Engages the technical teams required to investigate and resolve the issue.
- Perform problem and change management using assigned tools.
- Compliance: Ensure compliance with relevant security standards and regulations. Document technical procedures and work instructions.
- Work with technical teams to perform Root Cause Analysis (RCA) and identify and document.
- Coordinating with the customer on incident resolutions and closure.
Deputy Manager (Windows System Specialist)
Vodafone Global Services Private Limited
Bangalore
08.2015 - 08.2019
- Vulnerability Management through Heat End Points and Patch Bundle tools.
- Troubleshoot the HEAT tool's agent in case of any issues, and make sure changes do not get called off due to agent issues.
- Updated with the latest version, LEMSS, and PR installed, and scanned for the scheduling patch.
- Preparing an appropriate patch list for all Windows servers.
- Pre- and post-checks will be carried out for all patching work.
- Installing service packs, hotfixes, and security patches such that they can be uninstalled in case of issues and if required.
- Managing physical servers through the HP ILO console.
- Coordinating server moves across datacenters, and overseeing server commissioning and decommissions across regions.
- Attending crisis management meetings and calls.
- Installing Active Directory and performing AD health checks.
- Creating and managing users, computer accounts, groups, and OUs in Active Directory.
- Performing user account administrative tasks (knowledge to work on a domain controller and to manage user accounts).
- Knowledge to work on the McAfee ePolicy Orchestrator Application Server service to do a manual update.
- Troubleshooting servers that are not updated with the current McAfee DAT version, and manual updates are done.
- Knowledge to work on queries in the EPO application server to generate reports.
- User account security audits for premium customers are done every quarter within agreed timelines.
- Monitoring daily ticket activity, compliance with service level agreements, average resolution times, and so on.
Technical Support Executive
AJ Square Inc - Technology & Consulting
04.2008 - 07.2015
- Installation, configuration, and administration of Windows 2000 and Windows 2003 Server.
- Configuring and Troubleshooting ADS and DHCP in Windows 2000 and 2003.
- Performing daily system monitoring, verifying the integrity and availability of all servers, hardware, server resources, systems, and key processes, and reviewing system and application logs.
- Upgrading the server as required and according to client specifications.
- Performing daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media.
- ITIL change, incident, and problem management.
- Deploying applications on a client machine by the LANDesk tool.
System Analyst
TH4 Solution & Technology
05.2006 - 03.2008
- Laptop, desktop, printer, and other computer hardware and software sales and services.
- Installation and troubleshooting of operating systems like Windows 7, Windows XP.
- Installing and configuring Outlook 2003 and 2007, as well as troubleshooting.
- Configuring and administering services like DNS and DHCP.
- Creating and managing user accounts, and groups in Active Directory.
- Providing an effective virus control process and updating servers and clients.
- Tested, maintained and monitored computer programs and systems.
- Identified opportunities for process improvement by analyzing existing systems, processes, and customer feedback.
Education
Bachelor of Computer Science -
Yadava College
Madurai04.2006
Skills
- Vulnerability assessment
- Identity and Access management
- Incident response management
- Endpoint protection strategies
- Two-factor authentication
- Firewall configuration
- Regulatory compliance
- Security policy development
- Application security testing
- IoT security management
- Cloud security expertise
- Mobile device security
- Security information and event management
Certification
- AWS Certified Solutions Architect - Associate, B885KKK2QBRQ1HC8
- ITIL 4 Edition - Foundation Certificate in IT Service Management, GR671005204DM, 9980038612318625
- Microsoft Certified - Azure Database Administrator Associate, H910-6381, 991776153
- Microsoft certified professional, 930262
- ICT Skill Assessment, Australian Computer Society, 703157
Personal Information
- Date of Birth: 02/01/86
- Marital Status: Married
Languages
- Tamil
- English
Timeline
Specialist -Cloud Operation
Verint Systems
08.2019 - Current
Deputy Manager (Windows System Specialist)
Vodafone Global Services Private Limited
08.2015 - 08.2019
Technical Support Executive
AJ Square Inc - Technology & Consulting
04.2008 - 07.2015
System Analyst
TH4 Solution & Technology
05.2006 - 03.2008
Bachelor of Computer Science -
Yadava College
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