DHANA LAKSHMI POTHU
Hyderabad
Summary
Organised and dependable candidate successful at managing multiple priorities with positive attitude willingness to take on added responsibilities to achieve team goals. to seek and maintain full time position that offers professional challenges utilising interpersonal skills. excellent timemangement and problem solving skills
Overview
6
6
years of professional experience
Work History
Consultant
ADP
Hyderabad
06.2024 - Current
- Regarding multiple employer insurance and pay roll related issues for multiple mnc companies
- Conducted comprehensive business analysis to identify growth opportunities and optimise operational efficiency for clients
- Established strong client rapport, understanding unique needs and delivering customised solutions
- Enhanced client communication strategies, ensuring clarity, transparency, and trust in all interactions
Senior Process Executive
Cognizant
Hyderabad
09.2021 - 12.2023
- Dealt with numerous accounts as per urgency level and settle the customer fraud transactions
- The transactions of the customer bank accounts is been monitored accordingly based on urgency and dealt accordingly
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity
- Participated in group discussions with team members to develop new ways to combat fraud
- Analyzed, researched and resolved payment claims within required timeframes.
- Adhered to department processes, procedures and goal expectations for case investigations.
- Resolved disputes efficiently by conducting thorough investigations and applying appropriate resolution strategies.
- Managed caseloads effectively, ensuring timely processing of disputes in accordance with established procedures.
- Improved customer satisfaction by providing prompt responses and effective resolutions to dispute cases.
Fraud Officer
HSBC
Visakhapatnam
10.2018 - 12.2019
- Contacted customers directly to notify of fraudulent activity and minimize impacts
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity
- Delivered exceptional level of service to each customer by listening to concerns and answering questions
- Monitored real-time queues and analyzed high-risk transactions from specified points of sale within business portfolio
- Investigated suspicious transactions, resulting in the timely identification and prevention of financial crimes.
- Reviewed transactions and receipts to identify any suspicious activity.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Reduced fraudulent claims by conducting thorough investigations and collaborating with the fraud detection team.
- Implemented fraud detection measures, minimizing losses due to unauthorized transactions.
Education
Masters - International Business Management: Businessmanagement
Northumbria University
Newcastle upon Tyne05.2021
Bachelors - Commerce: Accountinh
Andhra University
Visakhapatnam05.2018
Secondary Education -
Sri Chaitanya College
Visakhapatnam06.2015
Skills
- Analysis & Evaluation
- Product Life Cycle Management
- Strategic planning
- Problem-Solving
- Decision-Making
- Teamwork and Collaboration
- Flexible and Adaptable
- Self-Motivated
- Multitasking Abilities
- Transaction monitoring
Timeline
Consultant
ADP
06.2024 - Current
Senior Process Executive
Cognizant
09.2021 - 12.2023
Fraud Officer
HSBC
10.2018 - 12.2019
Masters - International Business Management: Businessmanagement
Northumbria University
Bachelors - Commerce: Accountinh
Andhra University
Secondary Education -
Sri Chaitanya College