Dhana Prakash R
Chennai
Summary
Proven Assistant Manager with a track record of enhancing customer satisfaction and increasing revenue at Yes Bank. Excelled in policy administration and customer service, significantly growing assigned territories through strategic planning and strong engagement skills. Demonstrated expertise in workload management and a knack for recruiting, ensuring operational excellence and team productivity.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Yes Bank
Chennai
06.2024 - Current
- Managed rollout of new products, developing and scheduling both long and short-term marketing activities.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Organized products on shelves in attractive displays to promote sales.
- Informed customers of loan application requirements and deadlines.
- Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
- Collaborated with company teams to expedite loan approval processes.
- Identified valuable solutions for customers with credit problems.
- Developed loan contracts and explained contract terms to clients.
- Prepared reports detailing performance metrics such as total number of loans sold, revenue generated.
- Solicited referrals from existing customers for prospecting new business opportunities.
Assistant Manager
HDFC Bank
Chennai
12.2022 - 02.2024
- Reviewed completed work to verify consistency, quality, and conformance.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Managed customer service inquiries and complaints in a timely manner.
- Produced thorough, accurate and timely reports of project activities.
- Developed policies and procedures related to customer service operations.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
Junior Officer
HDB Financial Services Pvt Ltd
Chennai
02.2019 - 12.2022
- Created streamlined meeting agendas and handouts.
- Performed administrative duties such as filing, data entry and document preparation.
- Ensured the security and confidentiality of sensitive information.
- Identified needs of customers promptly and efficiently.
Education
Bachelor of Arts - B.com
Sindhi College Of Arts And Science
Chennai05-2015
High School Diploma -
Thiru.Vi.Ka Hr.sec School
Chennai03-2012
Skills
- Recruiting and interviewing
- Scheduling and planning
- Policy administration
- Budget assistance
- Workload management
- Customer service and satisfaction
Languages
Tamil
First Language
English
Advanced (C1)
C1
Timeline
Assistant Manager
Yes Bank
06.2024 - Current
Assistant Manager
HDFC Bank
12.2022 - 02.2024
Junior Officer
HDB Financial Services Pvt Ltd
02.2019 - 12.2022
Bachelor of Arts - B.com
Sindhi College Of Arts And Science
High School Diploma -
Thiru.Vi.Ka Hr.sec School
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