Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Timeline
Generic

DhanaLakshmi A

Summary

Results-driven Manager specializing in strategic planning, team leadership, and operational improvement. Known for high productivity and efficient task completion. Expertise in communication, problem-solving, and adaptability ensures seamless project execution and team cohesion.

Overview

9
9
years of professional experience
1
1
Certification

Work History

HR & OPERATION MANAGER

GetFarms
Chennai
03.2021 - 01.2023
  • Spearheaded initiatives to enhance employee relations, streamline HR administration processes, and negotiate collective bargaining agreements
  • Maintained adherence to compliance standards by informing personnel of updates in HR policies
  • Streamlined workflow among Recruitment team members
  • Optimized business performance by researching and analyzing human resources trends to drive corporate policy changes.
  • Provided guidance and direction to other HR staff, successfully overseeing the fulfillment of various assignments and objectives.
  • Established an effective skill matching procedure to ensure the right fit of employees for specific roles within the organization.
  • Maintained optimal staffing levels by monitoring job openings, coordinating recruitment efforts, and conducting interviews for qualified candidates
  • Dedicated to acquiring knowledge and refining expertise
  • Crafted targeted social media content to attract and resonate with specific audiences
  • Generated reports using analytics software to evaluate and monitor the effectiveness of digital marketing campaigns in order to support management decision-making.
  • Utilized website analytics to track trends and identify areas for improvement
  • Collaborated with colleagues in design, copywriting, and development to achieve exceptional outcomes in search marketing campaigns.
  • Developed tailored marketing content to enhance product recognition
  • Implemented innovative approaches to enhance digital media engagement

HR MANAGER

SVBS Placement Center
Coimbatore
02.2020 - 10.2021
  • Maintained the employees' records, including personal details, leave records, and daily reports.
  • Developed job descriptions and posted advertisements on various job portals to facilitate recruiting processes
  • Addressed employee complaints related to performance-based issues and harassment
  • Synchronized the coordination of employee payroll and benefits across multiple locations resulting in reduced financial inconsistencies.
  • Provided constructive feedback to motivate employees towards achieving organizational goals
  • Initiated and finalized hiring proposals for new hires
  • Supervised and provided mentorship to team members while cultivating skilled HR groups
  • Consistently guided executives in implementing best practices for employee growth and productivity goals, leading to improved retention rates.
  • Supported leaders and employees by offering expert advice on company policies, programs, benefits, and salary administration
  • Employed performance assessments and motivational approaches to improve HR team performances.

PROGRAM COORDINATOR & HR EXECUTIVE

Covai Reach Events
Coimbatore
01.2019 - 01.2020
  • Facilitated effective communication and coordination within the team regarding program requests, while also ensuring accurate maintenance of program documentation and employee information.
  • Executed full cycle of recruitment procedures
  • Applied critical thinking abilities to effectively break down complex problems and evaluate multiple solutions.
  • Provided guidance and support in a collaborative environment
  • Created successful resolutions to complex scenarios by leveraging strong analytical aptitude and problem-solving expertise.
  • Fostered effective communication skills by actively participating in regular interactions with individuals

CLIENT PARTNER

Access Healthcare
Coimbatore
03.2016 - 10.2018
  • Consistently showcased the ability to quickly grasp new concepts and seamlessly transition into unfamiliar settings
  • Built positive relationships with others to develop and enhance interpersonal skills
  • Demonstrated effective teamwork skills by providing support and guidance
  • Adapted to variable hours for night shifts, weekends, and holidays
  • Implemented efficient time management strategies to consistently meet deadlines
  • Displayed notable politeness, amiability, and readiness to lend a hand whenever necessary
  • Demonstrated ability to work collaboratively and effectively in team projects
  • Acquired effective communication and organizational abilities while participating in team-based assignments.
  • Demonstrated strong leadership skills by successfully managing projects from initiation to completion.
  • Mastered the skills required for efficient data entry, analysis, and reporting.

CUSTOMER RELATIONSHIP EXECUTIVE

DSA - Banking
Coimbatore
06.2014 - 02.2016
  • Created and maintained customer service policies and procedures, which enhanced customer retention
  • Generated comprehensive reports highlighting sales leads and potential up-selling opportunities
  • Resolved customer service disputes and complaints, resulting in higher customer satisfaction levels.
  • Enforced company policies to ensure consistency in the provision of services by the customer service team
  • Coordinated and successfully completed customer service team projects on time
  • Developed strong relationships with field operations team to support business development opportunities and enhance service
  • Worked closely with teams from various departments to optimize customer service operations
  • Implemented and tracked customer service measures based on established benchmarks.
  • Enhanced customer service by implementing new training processes
  • Reduced process inconsistencies and provided effective training on best practices and protocols to team members

Education

Bachelor of Science - Information Technology

Hindusthan College of Arts & Science
Coimbatore
04.2014

Skills

  • Recruitment Management
  • Decision Making
  • Benefits Administration
  • Project Planning
  • Microsoft Office Suite
  • Staff Training and Development
  • PeopleSoft HRMS
  • HRIS Applications Proficient
  • Applicant Qualification Management
  • Employment Recordkeeping
  • Time Management
  • Complex Problem-Solving
  • Team Leadership
  • Schedule Preparation

Certification

  • Workshop on Android Applications, Saurie’s Academy of Engineering College.
  • Level-1 Ethical Hacking, Appin Technology.
  • Content Writer Course, Henry Harvin Education.
  • HR Training & Development, Tareeqa ( Re-Frame Yourself).

Additional Information

Pursuing UI/UX Design / Product Design in NTH (Noble Transformation Hub)., Pursuing Digital Marketing Course in Udemy.

Languages

Tamil
First Language
English
Upper Intermediate (B2)
B2
Malayalam
Beginner
A1

Timeline

HR & OPERATION MANAGER

GetFarms
03.2021 - 01.2023

HR MANAGER

SVBS Placement Center
02.2020 - 10.2021

PROGRAM COORDINATOR & HR EXECUTIVE

Covai Reach Events
01.2019 - 01.2020

CLIENT PARTNER

Access Healthcare
03.2016 - 10.2018

CUSTOMER RELATIONSHIP EXECUTIVE

DSA - Banking
06.2014 - 02.2016

Bachelor of Science - Information Technology

Hindusthan College of Arts & Science

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DhanaLakshmi A