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Location Preference
On-SiteRemoteHybridLocation: Bangalore, IndiaBengaluru, KA
Open to relocation: No
DHANALAKSHMI N G
Analyst
Bangalore
Work Preference
Summary
Results-driven professional with 4 years in corporate operations, finance support, and customer management. Currently pursuing an MBA in HR and Finance, enhancing skills in operational strategy. Experienced in managing high-volume accounts, reconciling discrepancies, and delivering service under corporate SLAs. Strong communicator and problem solver, ready to contribute to Finance, Human Resources, or Operations teams.
Overview
4
4
Language
8
8
years of professional experience
Work History
Analyst for HOA Accounting
Pretium Enterprises
07.2023 - 04.2024
- Catalogued and secured detailed receivable statements and ledgers from various Homeowner Associations (HOAs) into core system of record, ensuring data integrity.
- Facilitated and managed timely payment processing for annual HOA dues and managed chargeback billing for residents.
- Liaised directly with HOAs and attorney offices to professionally resolve outstanding balances and address returned checks.
- Resolved outstanding balances and addressed returned checks by liaising with HOAs and attorney offices, enhancing financial relationships.
- Maintained and generated accurate analytical reports for management, facilitating informed decisions during active account reviews.
Customer Support Associate
Amazon Development
03.2022 - 09.2022
- Managed high-volume inbound customer queries via phone and email, providing effective support and enhancing customer satisfaction scores.
- Diagnosed and resolved critical user complaints through active listening, detail gathering, and troubleshooting core issues.
- De-escalated complex customer disputes with diplomacy and empathy, ensuring resolution and maintaining customer trust.
Accounts Assistant
UK Finance
06.2017 - 12.2019
- Audited and imported daily bank statements into the central accounting software to maintain real-time ledger updates.
- Managed department internal mailbox, routed assignments, and responded to critical business requests within strict SLAs, ensuring timely resolution of inquiries.
- Assisted in strategic allocation of funding and resources for newly approved company projects, contributing to effective project initiation.
- Resolved general account discrepancies through high capacity of inbound and outbound communications, enhancing accuracy in account management.
Associate Process Ops Specialist
Dell EMC
06.2016 - 12.2016
- Collaborated with NALA Reworks Team to understand enterprise software architectures and cloud storage frameworks, enhancing team knowledge base.
- Modified and optimized client pricing quotations to align with custom requirements, ensuring accuracy and compliance with client expectations.
- Audited and forwarded finalized quotations to central bookings team, facilitating accurate and timely order placement.
Education
Master of Business Administration (MBA) - HR and Finance
Jain Online University
Bengaluru, India09-2026
Bachelor of Commerce (B.Com) - Commerce
New Horizon College (Bangalore University)
Bengaluru, India01-2014
Skills
HOA accounting
Reporting documentation
MS Excel
Microsoft office
Analytical thinking
Attention to detail
Process improvement
Compliance management
Time management
Team collaboration
Team leadership
Information gathering
Interests
Reading Novels
Spending time with my pets
Timeline
Analyst for HOA Accounting
Pretium Enterprises
07.2023 - 04.2024
Customer Support Associate
Amazon Development
03.2022 - 09.2022
Accounts Assistant
UK Finance
06.2017 - 12.2019
Associate Process Ops Specialist
Dell EMC
06.2016 - 12.2016
Master of Business Administration (MBA) - HR and Finance
Jain Online University
Bachelor of Commerce (B.Com) - Commerce
New Horizon College (Bangalore University)