Dhanalakshmi Periyasamy
Chennai,Tamilnadu
Summary
Detail-oriented IT professional with 4+ years of experience in IT Operations and Service Management. Proven expertise in job scheduling and monitoring, issue resolution, and ITSM practices. Skilled in managing job failures, escalating complex issues, and providing L1 support across ETL, MDM, and insurance domains. Completed an MBA in HR Management, enhancing leadership and process improvement capabilities.
Overview
4
4
years of professional experience
Work History
Senior Engineer - Software
Voya India
07.2024 - Current
- Continue to support the Voya ITT Application Maintenance project, transitioning from Cognizant to direct client role.
- Monitor jobs in Mainframe, TWS, Informatica, and Big Data environments.
- Analyze job abends, identify error causes, and implement resolutions according to SOPs.
- Escalate critical or unresolved errors to L2 teams and collaborate on long-term fixes.
- Provide L1 support to ETL, MDM, and Insurance teams and monitor Big Data jobs.
- Handle incident and service request tickets using ServiceNow, ensuring SLA compliance.
Software System Executive
Cognizant Technology Solutions
01.2021 - 07.2024
- Monitored and maintained job cycles in TWS, Mainframe, and Informatica environments.
- Addressed job failures (abends), performed initial troubleshooting, and followed SOPs to resolve or escalate as needed.
- Supported ETL, MDM, and Insurance teams at the L1 level; monitored Big Data jobs as part of scheduled operations.
- Created and shared operational reports (daily/weekly/monthly) for clients and L2 teams.
- Managed incidents, service requests, and changes in ServiceNow, with strong adherence to SLAs.
- Contributed to SOP improvements and operational documentation to reduce repeated issues.
Education
Master of Business Administration (MBA) - Human Resource Management
Anna University
Chennai, Tamil Nadu12.2024
Bachelor of Commerce - General
Justice Basheer Ahmed Sayeed College for Women
Chennai, Tamil Nadu12.2020
12th Grade - HSC
Vadapalani Matriculation Higher Secondary School
Chennai, Tamil Nadu12.2017
10th Grade - SSLC
Vadapalani Matriculation Higher Secondary School
Chennai, Tamil Nadu12.2015
Skills
- Tivoli Workload Scheduler (TWS)
- Informatica
- Leadership skills
- Team management
- Technical presentation
- ServiceNow
- Mainframe
- SQL Server
- VMware
- Cyber Ark
- Linux
- Windows
- Putty
- Microsoft Office
Certifications Academic Projects
- Certified in Tally – Financial Accounting System
- Completed value-added course in Human Resource Management & Digital Marketing
- MBA Project: 'Ingression of Gen Z in the Work Environment'
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Timeline
Senior Engineer - Software
Voya India
07.2024 - Current
Software System Executive
Cognizant Technology Solutions
01.2021 - 07.2024
Bachelor of Commerce - General
Justice Basheer Ahmed Sayeed College for Women
12th Grade - HSC
Vadapalani Matriculation Higher Secondary School
10th Grade - SSLC
Vadapalani Matriculation Higher Secondary School
Master of Business Administration (MBA) - Human Resource Management
Anna University
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