Summary
Overview
Work History
Education
Disclaimer
Timeline
Generic

Dhanalaxmi Sawant

Sales Assistant
Goregaon (W)

Summary

To contribute to business growth by leveraging my skills in customer service, sales support, and inventory management while ensuring a positive customer experience.

Overview

17
17
years of professional experience

Work History

Sales Assisatant

Synercare
05.2025 - Current
  • Handled customer inquiries with a focus on delivering a positive client experience.
  • Boosted sales by building strong customer relationships, and providing tailored service.
  • Maintained accurate inventory and sales records, sharing regular updates with clients.
  • Coordinated seamlessly between clients, internal teams, and suppliers to support sales operations.
  • Prepared and maintained monthly Sales and Purchase Order MIS reports.
  • Planned, executed, and participated in Pan-India exhibitions to drive brand visibility and sales.
  • Managed inventory to maintain optimal stock levels, reducing overstock, and stock-out risks.
  • Tracked and documented daily sales activities, monitoring progress against targets.

Sr. Executive

Prama Hikvision Pvt. Ltd.
05.2017 - 04.2025
  • Maintained and updated customer and operations databases.
  • Managed Convox inbound/outbound calls and tracked agent login/logout data.
  • Handled escalation calls and coordinated timely resolutions.
  • Prepared Convox calling reports and monthly MIS.
  • Managed loyalty program activities, and monitored daily dispatch status.
  • Distributed PPS Pro activity leads to the respective regional sales teams.
  • Executed mass mailers and event/product launch communications via YMLP; maintained WhatsApp product broadcasts.
  • Prepared YMLP monthly MIS, and communication performance reports.
  • Coordinated PAN-India with sales for promotional material requirements and dispatch.
  • Edited contract agreements have been circulated post-approval.
  • Prepared and dispatched MAFs and required documents to sales personnel, and maintained monthly MAF reports.
  • Delivered system and process training for new joiners.

Customer Service Specialist

Infiniti Retail Ltd TATA Enterprise-Croma
11.2012 - 11.2016
  • Assisted customers on the floor, driving successful sales closures.
  • Handled customer complaints both in-store and post-purchase, ensuring satisfaction.
  • Followed up with customers to track sales and monitor daily achievements.
  • Conducted daily inventory checks of key products to maintain accuracy.
  • Prepared offer tickets, product labels, and updated price tickets regularly.
  • Ensured proper merchandising standards and attractive product displays.

Customer Support Representative

Intelenet Global Service Pvt. Ltd.
08.2011 - 10.2012
  • Managed inbound prepaid customer calls with effective issue resolution.
  • Assisted prepaid desk operations by supporting agents on the floor.
  • Resolved subscriber feedback and service-related concerns promptly.
  • Identified and escalated issues in prepaid service provisioning and billing discrepancies.

Trainer / Quality Auditor

Loop Mobile (India) Ltd.
08.2008 - 08.2011
  • Trained and onboarded new agents on systems, products, and processes.
  • Delivered refresher training to improve product knowledge, and quality scores.
  • Updated and modified product and process documentation for accuracy.
  • Conducted daily briefings to communicate updates and performance targets.
  • Audited prepaid calls, and provided feedback to enhance service quality.
  • Supported floor operations by assisting agents with queries and escalations.
  • Resolved subscriber complaints, and ensured customer satisfaction.
  • Handled inbound prepaid calls, and managed the Mobile Assist Mail desk.
  • Highlighted recurring issues in service provisioning and billing to drive improvements.

Education

B.A. -

Sunrise University
Alwar, India
04.2001 -

Diploma - Computer Application Technology

Garware Institute
Mumbai
04.2001 -

HSC Board - Arts

Mumbai University
Mumbai, India
04.2001 -

SSC Board -

Mumbai University
Mumbai, India
06-2001

Disclaimer

The information provided above is true, and necessary documents will be produced as required.

Timeline

Sales Assisatant

Synercare
05.2025 - Current

Sr. Executive

Prama Hikvision Pvt. Ltd.
05.2017 - 04.2025

Customer Service Specialist

Infiniti Retail Ltd TATA Enterprise-Croma
11.2012 - 11.2016

Customer Support Representative

Intelenet Global Service Pvt. Ltd.
08.2011 - 10.2012

Trainer / Quality Auditor

Loop Mobile (India) Ltd.
08.2008 - 08.2011

B.A. -

Sunrise University
04.2001 -

Diploma - Computer Application Technology

Garware Institute
04.2001 -

HSC Board - Arts

Mumbai University
04.2001 -

SSC Board -

Mumbai University

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Dhanalaxmi SawantSales Assistant