Dhananajaya P (PMP,CSM,Prince, PROSCI)
Banaglore
Summary
Visionary Program & Operations Leader with over 20 years of experience in business strategy and digital transformation, specializing in project execution. Demonstrated ability to drive operational excellence and achieve significant cost savings while enhancing stakeholder collaboration across BPO, ITO, and Field Services. Committed to leveraging technology for process optimization and fostering a culture of continuous improvement. Aiming to further elevate organizational performance through innovative solutions and strategic initiatives.
Overview
24
24
years of professional experience
Work History
Program Manager
HP Inc
Banglore
12.2019 - Current
- Designed application for a community of over 5,000 engineers and 250 suppliers.
- Facilitated technology assessments of UI/UX platforms, Microsoft Copilot, AI, and MIL modules for feature integration.
- Secured high customer satisfaction rate of 98%, driving substantial Year-over-Year savings totaling $10M over five years.
Automation Regional CoE Lead
DXC Technologies
Bangalore
05.2011 - 12.2019
- Led initiatives to design customized automation tools aligned with client needs.
- Decentralized the automation model with a bottom-up approach to enable team-driven solutions.
- Secured RPA certification alongside aiding over 50 clients globally in launching RPA command centers, saving 2 hours daily per employee while generating $2M savings.
IT ADM – Finance and Accounting BPO Process
HP Inc
Bangalore
05.2007 - 05.2011
- Directed IT budgets, support team headcount, SLAs, and OLAs with TCV of $1M to $5M.
- Formulated RFPs and RFQs specifying IT SOW details like budget needs, headcount considerations based on business procedures; managed P&L statements; defined BCP plans.
- Contributed to new deals worth $1M, contract renewals of $2M with 2-year extensions.
People Operations Manager
HP Inc
Bangalore
05.2003 - 05.2006
- Directed a 120-member Content Center Support Team, ensuring efficient operations.
- Directed a team of over 40 trainers to establish a comprehensive 30-60-90-day onboarding process for reducing delays.
- Facilitated performance assessments to maintain high organizational standards.
- Oversaw fund distribution, guaranteeing resource optimization.
- Achieved an employee satisfaction index consistently higher by 2 points than the organizational average.
DELL Group Lead
Dell international services
Bangalore
05.2001 - 05.2003
- Led successful delivery of Dell Disha program for campus recruitment, achieving 120 hires within three months.
- Supervised team of 15 members, providing coaching and mentorship.
Education
MBA - Information Technology
KSOU
Bangalore04-2014
PGDCA - Computer Application
ST Joseph
Bangalore 04-2002
BBA - Marketing
RC Collage
Bangalore 04-2000
Skills
Communication & Collaboration
Strategic Planning & Execution
Leadership & Team management
Lean Sigma & Design thinking
Program management
Vendor Management
Operation Management
Accomplishments
· TSIA Innovation runners-up for best solution white paper submission.
· HP prestigious AMAZE award winner for innovation and technology transformation of mobile solution.
· HP India key player in achieving JDPA and COPC Certification.
Timeline
Program Manager
HP Inc
12.2019 - Current
Automation Regional CoE Lead
DXC Technologies
05.2011 - 12.2019
IT ADM – Finance and Accounting BPO Process
HP Inc
05.2007 - 05.2011
People Operations Manager
HP Inc
05.2003 - 05.2006
DELL Group Lead
Dell international services
05.2001 - 05.2003
MBA - Information Technology
KSOU
PGDCA - Computer Application
ST Joseph
BBA - Marketing
RC Collage
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