Dhananjay Choudhary
Strategic Supply Chain & Logistics Specialist | 5+ Years of Experience in Global Freight Operations, Process Optimization & Key Account Management
Mumbai,MH
Summary
An experienced professional with a robust background in supply chain operations, logistics, and customer service across global trade industries. Held key positions at Maersk Global Service Centres, Damco India Pvt Ltd, and BVC Tradeport Pvt Ltd, contributing to workflow optimization, stakeholder relationship management, regulatory compliance, and operational efficiency for over five years. Proficient in skills such as shipment tracking, freight planning, inventory control, risk mitigation, and SLA management while adept in tools like multi-carrier performance dashboards and daily status reporting systems. Holds a PGDM in Operations Management with specialization in Six Sigma and Global Supply Chain Management from the Welingkar Institute of Management Development and Research and a bachelor's degree in Business Management Studies from the University of Mumbai. Recognized with the 'Extra Mile' award for excellence in client satisfaction and key account handling. Seeking opportunities to leverage expertise in end-to-end supply chain management within dynamic organizations aiming for operational excellence and strategic growth.
Overview
6
6
years of professional experience
2042
2042
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Specialist
Maersk Global Service Centres
01.2023 - Current
- Acted as the Level 1 escalation point for a team of ten, ensuring timely resolution of operational challenges, and maintaining service quality.
- Mentored new team members in SLA management, risk mitigation, and KPI adherence, fostering a culture of operational excellence.
- Drove workflow optimization initiatives that boosted operational efficiency by 20%, supported by performance data analysis and trend identification.
- Led shipment tracking, freight planning, and order fulfillment across global trade lanes, ensuring timely and cost-effective delivery.
- Honored with the 'Extra Mile' award for outstanding performance in key account handling and client satisfaction.
- Delivered strategic insights through Daily Status Reports (DSRs) and monthly multi-carrier performance dashboards for senior leadership.
- Coordinated end-to-end supply chain operations, planning 15+ containers weekly at CFS warehouses, with seamless coordination across forwarders, VOCCs, and NVOCCs.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
Customer Experience Partner
Damco India Pvt Ltd
07.2022 - 11.2023
- Supervised end-to-end supply chain operations, including container planning, shipment tracking, CFS cargo handling, and management of FOB, FCA, and EXW export shipments 20+ per week.
- Acted as the primary point of contact for key accounts, resolving client queries and escalations, while ensuring elevated levels of customer satisfaction.
- Built and maintained strong stakeholder relationships, driving the successful onboarding of new accounts aligned with organizational goals.
- Directed warehouse operations, overseeing inbound and outbound logistics to ensure accuracy, productivity, and effective inventory control weekly.
- Ensured compliance with international trade regulations and customs requirements, including the preparation of shipping instructions and ISF submissions for U.S.-bound shipments.
- Coordinated cross-functional teams to execute strategic projects focused on streamlining operations and enhancing cost efficiency.
- Collaborated with colleagues and support staff to maximize team efficiency.
- Monitored partner performance and provided feedback on areas of improvement.
Operation Associate
BVC Tradeport PVT LTD
09.2021 - 07.2022
- Oversaw First-Mile, Mid-Mile, and Last-Mile logistics, coordinating with top carriers, including FedEx, Blue Dart, Delhivery, Xpressbees, Ecom Express, and DTDC, to ensure timely and efficient deliveries.
- Achieved a 30% reduction in return-related costs by streamlining Non-Delivery Report (NDR) and Return to Origin (RTO) processes through robust control measures, and proactive issue resolution.
- Developed and implemented systematic workflows that enhanced daily operational efficiency and reduced process bottlenecks.
- Served as the primary escalation point for third-party logistics (3PL) coordination, resolving complex issues, and keeping high service standards.
- Built strong, collaborative relationships with logistics partners, consistently meeting service-level agreements (SLAs), and improving delivery performance.
- Strengthened operational standards by applying best practices in workflow optimization, problem-solving, and continuous improvement within dynamic supply chain environments.
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Improved operational efficiency by implementing new processes and streamlining existing workflows.
Key Account Associate KAM
BVC Tradeport PVT LTD
12.2019 - 08.2021
- Led the Key Account Management (KAM) department, managing premium client relationships, and overseeing e-commerce shipping operations for seamless delivery.
- Identified growth opportunities with key accounts, driving a 20% revenue increase, and boosting customer retention through tailored logistics solutions.
- Monitored client performance metrics, prepared detailed reports, and delivered monthly progress summaries to track service quality, and identify improvement areas.
- Conducted cost analyses and implemented cost-control strategies, reducing operational expenses for key clients by 12%.
- Designed and executed process improvements that enhanced shipping efficiency and elevated overall client satisfaction.
- Served as the Level 1 escalation point for client and operational issues, ensuring swift resolution and maintaining service excellence.
- Trained new joiners and management interns on SLA management, customer satisfaction strategies, and operational standards, ensuring smooth onboarding and alignment with company goals.
- Increased client satisfaction by effectively managing and resolving account issues.
- Answered customer emails, chats and telephone calls to respond to questions, provide details, and resolve concerns.
Education
PGDM - Operation Management
Welingkar Institute of Management Development And Research
Mumbai, India 04.2001 - 01.2023
Bachelor of Business Management Studies - Management
University Of Mumbai
Mumbai, India10-2020
Skills
Client engagement
Certification
Leadership Out of the Box Specialization | Queen Mary University of London | Online Program
Accomplishments
- Achieved Extra-Mile Award through effectively helping with handling peak season volume in system downtime.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Work-life balanceCompany CultureHealthcare benefitsCareer advancementSoftware
SAP
ERP
Interests
Shipping & Logistics
Supply Chain
Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Specialist
Maersk Global Service Centres
01.2023 - Current
Customer Experience Partner
Damco India Pvt Ltd
07.2022 - 11.2023
Operation Associate
BVC Tradeport PVT LTD
09.2021 - 07.2022
Key Account Associate KAM
BVC Tradeport PVT LTD
12.2019 - 08.2021
PGDM - Operation Management
Welingkar Institute of Management Development And Research
04.2001 - 01.2023
Bachelor of Business Management Studies - Management
University Of Mumbai
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