Dhananjay Ganpatrao Kale
Pune
Summary
Motivated as a service professional in the in vitro diagnostic healthcare sector. Developing solutions to save costs and improve revenues drives customer satisfaction through CRM.
Overview
26
26
years of professional experience
Work History
RSM- sales & service
BIOLINE DIAGNOSTICS LLP
Pune
12.2022 - 11.2023
- Installations, Training & troubleshooting for semi auto Biochemistry Analyzer for BC100, BC230, Fully auto SL120, EDAN 3 part Hematology BH360 Pro, EDAN 5 part BH560 Pro
- Marketing activities like appointed & handled distributors network for the company business Pune & western Maharashtra Generated instruments leads through CRM/ Marketing promotional activities as per customers need and their requirements from existing users and distributors network
Sr. Executive service
SIEMENS HEALTHCARE PVT LTD
Gurugram
07.2015 - 12.2019
- Managed daily calls registration, Analysis & troubleshooting
- Technical support to end users after registration of call
- Executed & Coordinated customer services
- Managed and Executed escalation matrix for OEM instruments
- Managed Preventive maintenance as per plan for machines time to time
- Vendor calls management for respective OEMS time to time
Instrument Engineer & Key Account Manager- service
SIEMENS LIMITED
Pune
02.2006 - 06.2015
- Testing, trouble shooting & installations, hardware & software updates for Siemens western India region as per following in-vitro diagnostics test instruments
- ADVIA 2120/120 series models in Hematology
- ADVIA Centaur CP and its series in Immunology Dimension RxLMax in Biochemistry series
- Micro scan AS4 and Micro scan walkway 40 in Microbiology, Immulite 1000 machine in Immunology, Blood gas series instruments like RL348, RL800 models, Clinitek Novus, Clinitek Advantus Urine-chemistry series
Sales & Service Engineer
RAPID DIAGNOSTICS PVT LTD
Pune
01.2006 - 12.2006
- Installation and troubleshooting and Customers Training for semi-auto biochemistry analyzer SEAC, Star- 21
- Installations, troubleshooting, testing for Liasys (Random access Bio-Chemistry analyzer
- (Manufactured by AMS ITALY) Marketing, All products Promotional activities done & demonstrated semi auto biochemistry and fully auto biochemistry analyzer
- Penetrated AMC business acted as a Techno commercial role
Sales & Service Engineer
COMPETENT SYSTEM (L&T Medical service provider)
Pune
01.2002 - 12.2002
- Operational training after installation of multiparamonitors, Cardiac monitor and pulse oximeter
- Marketing, Promotions for L&T medical instruments, Testing & Troubleshooting Multipara - monitors
Service Engineer / Production Engineer/QC Engineer
MICRO CONTROLS
Pune
07.1997 - 07.1999
- Inspected product functionality, ensuring quality standard and efficient throughout operations
- Component level & card level Testing & Troubleshooting for Telecom instruments & Monitors done at service centre job cum field job profile
- Support for Productions as a QC Engineer in case of organization need and emergency
Technical Support Officer
ZIP TELECOM LTD
Pune
07.1997 - 05.1999
- Installations, Testing & Troubleshooting on site for Telecom instruments & CPU board and Card level trouble shooting for the featured phone & wireless communication, Diagnosis for Tx/Rx network units provided by Hughes Telecom Ltd for Zip Telecom Limited at various Sites
- Improved customer support by proactively responding to queries for system and handling client complaints
Education
Diploma - Electronics & Communication Engineering
Jawaharlal Nehru Polytechnic (Govt. Aided)
Thanakushnoor01.1997
Skills
- Service Administration
- Documentation
- Root cause of Troubleshooting
- Customer Relationship Management
Accomplishments
- Resolved extra high condensation issue in reagent tray compartment for Liasys (Fully auto Biochemistry analyzer) by AMS Italy at Rapid Diagnostics Pvt. Ltd, India
- Resolved System Check issue in Siemens healthcare for 293nm Filter frequent ABS failed issue for Dimension RxL-Max fully auto bio Chemistry analyzer and that save cost for ABS kit, Lamp, 293 filter and also helped to enhance customer satisfaction level
Disclaimer
I hereby declare that information furnished above is true and best of my knowledge and belief., 09/30/24, Dhananjay Ganpatrao Kale
Expecteddateofjoining
Immediately
Personal Information
- Expected Salary: As per business standards
- Passport Number: Z6113486
- Father's Name: Ganpatrao Nanasaheb Kale
- Date of Birth: 07/31/73
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
RSM- sales & service
BIOLINE DIAGNOSTICS LLP
12.2022 - 11.2023
Sr. Executive service
SIEMENS HEALTHCARE PVT LTD
07.2015 - 12.2019
Instrument Engineer & Key Account Manager- service
SIEMENS LIMITED
02.2006 - 06.2015
Sales & Service Engineer
RAPID DIAGNOSTICS PVT LTD
01.2006 - 12.2006
Sales & Service Engineer
COMPETENT SYSTEM (L&T Medical service provider)
01.2002 - 12.2002
Service Engineer / Production Engineer/QC Engineer
MICRO CONTROLS
07.1997 - 07.1999
Technical Support Officer
ZIP TELECOM LTD
07.1997 - 05.1999
Diploma - Electronics & Communication Engineering
Jawaharlal Nehru Polytechnic (Govt. Aided)
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