Dhananjay Kasturi
Pune
Summary
Experienced Area Sales Manager with over 9 years in management roles, known for strong sales drive, adaptability, and perseverance. Skilled in listening, problem-solving, and overcoming objections to achieve sales targets across multiple territories. Proficient in motivating and developing sales teams, fostering customer relationships, and promoting Credit Card, Health Insurance, and B2B services in overall Pan India. A results-driven leader focused on continuous improvement, with a track record of high-volume sales and staff development spanning 9+ years in NBFC and B2B sales management.
Overview
16
16
years of professional experience
Work History
Sr. Area Manager
Bajaj Finserv
Pune
09.2018 - 03.2025
- Load Balancing: Overall lead generation balancing in various territories depends on the data and manpower availability.
- Mediator between Marketing, sales, IT and Call centre team to manage data, reports, application changes, data scrubbing etc.
- Creation of policies and documents for new processes, QM, etc.;
- preparation of various PPTs for review, reports, dashboards, and Salesforce dashboards as per requirement.
- Managing the central daily, weekly, and monthly MIS for all the teams.
- Successfully worked on two new projects from day one, and now both deliver 25% of the overall business across credit card sales.
- Managing Load Balancing and Data management, which helped to increase lead to emboss conversion by 5% across business. Increased data to lead conversion in open market business by 7% using SWOT analysis. Scheduling and staffing.
- Scheduling and Forecasting-Creation employee schedules based on demand forecasts.
- Generate reports on workforce performance, productivity, and compliance.
- Provide insights to management to help with decision-making.
- Ensure adherence to labor laws and company policies.
- Ensure data accuracy, integrity, and security.
- Generate regular and ad-hoc reports for management
- Strategy development: Creating plans to reach the goals.
- Project planning for new initiatives.
- Creation AOP for entire Project which includes Budget.
- Daily Report Budget Vs Achievement.
- Identifying the Unnecessary cost which affects company P&L.
- Publishing P&L dashboard to all Stakeholders.
Assistant Manager
Tech Mahindra
Pune
04.2017 - 09.2018
- Managing span of 150+ associates & 8 Team leaders
- We managed entire transition of Vodafone Call Center and go live smoothly
- Meeting with technical people in transition and went live with Avaya to take Calls and made real-time changes
- We did all IVR and real time call flow management with local IT and client
- Created complaint management desk and routed all queries to the dedicated set of people and cut down the Complaints of Customers
- TNPS (Customer Satisfaction) managed and improved
- To ensure that all service levels are achieved
- Establish a sense of quality and team work within the group to deal with volume variations and new assignments
- Identify staff with management skills and develop leadership abilities
- Hire, train and retain staff that meets client skill requirement
- Managing the team performance, productivity and morale
- Maintain high service quality and take initiatives with QA and clients
- Process excellence opportunity identification for streamlining processes
- Monitoring and ensuring day-to-day controls
- Career Management of Team Leaders
- Overseeing Employee
- Reviewing Goal based performance
- Attending Review calls with Internal Management
Deputy Manager - Operations
Magus
Pune
09.2015 - 02.2016
- Responsible to meet the daily/monthly retention target given by the business partner
- (6 Campaign)
- With current role responsible to fulfil retention & collection targets
- Always ensure that during the retention, conversion targets should meet
- Committed to give quality service to clients
- Handling all the issues and concerns raised by clients, customers, corporate clients
- Responsible to meet the productivity target as per the requirement
- Initiate new ideas; translate/implement best practices to enhance Process Improvements
- Able to understand and respond back to customer inquiry, reviewing previous inquiries and responses
AM - OPS
PGS
Pune
03.2014 - 09.2015
- Leading a team of 2 process MIS & 4 team leads (operations)
- Overview with Centre Head regarding the business and capacity planning on weekly basis
- Preparing Monthly Business Review for multiple processes
- Preparing operational and revenue dashboards
- To ensure process service levels are consistently met, both for Operations & Quality
- To ensure Manpower planning
- To ensure preparing & publishing reports as per business & client requirements
- SPOC for MIS at a central Level
- Preparing staff payroll, attendance & leave calendar
Team Manager - Operations
Vertex
Pune
11.2012 - 03.2014
- Handling team of 40 agents
- Coordinating with all internal department for proper functioning of Process
- Doing compliancy check on each and every complaint generated
- Guiding Newcomers On & Off Calls
- Participated in cross-functional team-building activities
- Implemented new working processes to deliver multiple improvements
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values
Lead - MIS
Aegis
Pune
09.2009 - 10.2012
- Preparing Monthly Business Review for multiple processes
- Preparing operational and revenue dashboards
- To ensure process service levels are consistently met, both for Operations & Quality
- To ensure Manpower planning
- To ensure preparing & publishing reports as per business & client requirements
- SPOC for MIS at a central Level
Skills
- Microsoft Office Word
- Microsoft Excel
- Microsoft PowerPoint
- CRM
- Symposium
- Cisco & Genesis Dialer
- Project Management
- Leadership
- Problem Solving
- Sales Strategy
- Execution Sales
- Training
- Sales Presentations
Languages
- English
- Hindi
- Marathi
- Telegu
References
- Chetan Bhosale, Bajaj Finserv, (+91)9146132893
- Kumar Gautam, Bajaj Finserv, (+91)9000204222
Hobbies and Interests
- Playing Cricket
- Gymming
Personal Information
Nationality: Indian
Date Of Birth
07/31/89, Pune
Timeline
Sr. Area Manager
Bajaj Finserv
09.2018 - 03.2025
Assistant Manager
Tech Mahindra
04.2017 - 09.2018
Deputy Manager - Operations
Magus
09.2015 - 02.2016
AM - OPS
PGS
03.2014 - 09.2015
Team Manager - Operations
Vertex
11.2012 - 03.2014
Lead - MIS
Aegis
09.2009 - 10.2012
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