Dhananjay Keshari
Faridabad
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
2008
2008
years of post-secondary education
Work History
Department Manager
Croma A TATA Enterprises
Palwal
04.2024 - Current
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
Assistant Department Manager
Croma A TATA Enterprises
Ludhiana , Malerkotla
09.2020 - 03.2024
- Served as a key liaison between management and staff, facilitating open communication channels for better decision-making processes.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Oversaw daily operations within the department, ensuring tasks were completed accurately and on time.
- Trained new employees on company policies, procedures, and best practices, contributing to their professional development.
- Maximized productivity and profitability by balancing sales and expenses.
- Developed strategic plans for day-to-day financial operations.
- Assisted in budget preparation and expense control, maximizing profitability while maintaining high-quality standards.
Category Camp
Croma A TATA Enterprises
Faridabad
02.2016 - 08.2020
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
Customer Service Specialist
Croma A TATA Enterprises
Gurugram
09.2013 - 06.2016
- Gained multiple category knowledge and product knowledge.
- Kept up-to-date records of daily sales activities,
- monitoring progress towards individual goals
- Managed efficient cash register operations
- Boosted store revenue through upselling and
- cross-selling techniques
Education
Bachelor of Arts -
Shri Murali Manohar Town Post Graduate College
Ballia 08.2007 - 08.2009
12 Th - P N Inter College DUBE CHHAPRA
Ballia 05.2005 - 05.2006
10 Th - Ram Siddh High Secondary School
BalliaSkills
- Sales Expertise, Performance Management
- Analytical Thinking & Decision-Making
- Strategic Planning & Cost Control
- Interpersonal Skills & Communication
- Process Improvement & Relationship Building
- Employee Coaching and Mentoring
- Positive Attitude, Adaptability and Flexibility
- Attention to Detail
- Problem-solving aptitude
- Time Management & Emergency Response
- MS Office , Systems and software expertise
- (Sap, Power BI , CRM, BO, Sales force)
- Multitasking Abilities
Languages
Hindi & English
Personal Information
Languages
Hindi
First Language
English
Intermediate
B1
Timeline
Department Manager
Croma A TATA Enterprises
04.2024 - Current
Assistant Department Manager
Croma A TATA Enterprises
09.2020 - 03.2024
Category Camp
Croma A TATA Enterprises
02.2016 - 08.2020
Customer Service Specialist
Croma A TATA Enterprises
09.2013 - 06.2016
Bachelor of Arts -
Shri Murali Manohar Town Post Graduate College
08.2007 - 08.2009
12 Th - P N Inter College DUBE CHHAPRA
05.2005 - 05.2006
10 Th - Ram Siddh High Secondary School