Dhananjay Masih
Bilaspur,CT
Summary
Administration professional with 5+ years spanning school operations and customer-centric sales, adept at admissions coordination, office management, stakeholder communication, and staff supervision. Streamlines processes, standardizes documentation, and improves service quality to support smooth academic and business cycles. Advanced computer proficiency (PGDCA) with strong command of MS Office, scheduling tools, CRM, and reporting. B.Com and MA in Public Administration; recognized for problem solving, time management, and team leadership.
Overview
6
6
years of professional experience
Work History
Administrative Officer
Aadharshila Vidya Mandir School
07.2023 - 01.2026
- Directed day-to-day administrative operations.
- Coordinated admissions and enrollment cycles.
- Liaised between leadership, teachers, parents, drafted circulars, scheduled meetings.
- Supervised support staff (front office, security, transport); prepared duty rosters and monitored performance.
Sales Associate
Reliance SMSL Limited
09.2019 - 06.2023
- Drove sales through Consultation and product demonstrations.
- Prospected and nurtured leads via in-store engagement, updated CRM with opportunities and follow-ups.
- Resolved customer queries, returns, and escalations, ensuring high satisfaction and repeat business.
- Prepared daily/weekly sales reports and shared customer insights to inform assortment and promotions.
Education
10+2 - CBSE Senior School Certificate Examination
08.2017
MA Public Administration - Public Administration
07.2025
PGDCA - Computer Application
07.2023
B.COM - Financial Accounting
07.2022
GPA: First Division
Skills
- Problem Solving
- Computer Literate
- Time Management
- Leadership
- Research Expertise
- Office administration
- Organizational leadership
- Teamwork and collaboration
- Multitasking Abilities
- Excellent communication
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Malayalam
Elementary (A2)
Timeline
Administrative Officer - Aadharshila Vidya Mandir School
07.2023 - 01.2026
Sales Associate - Reliance SMSL Limited
09.2019 - 06.2023
Dr CV Raman University - PGDCA, Computer Application
St Vincent Pallotti School - 10+2, CBSE Senior School Certificate Examination
Atal Bihari Vajpayee Vishwavidyalaya - MA Public Administration, Public Administration
Atal Bihari Vajpayee Vishwavidyalaya - B.COM, Financial Accounting