Dhananjay Nikam
Assistant General Manager
Bengaluru,TG
Summary
Agricultural Industry professional with over 25 years of experience in Tractors, Combine Harvester Industry, Cotton Picker, Forage Harvester, Balers, Heavy Welding Technology & Testing.
I aim to leverage my skills in a well-established organization that values innovation and customer satisfaction.
As an experienced figure in technical specialist roles and an aware manager keeping deadlines, quality, and results in balance, my goal is to deliver exceptional results in project planning, management, and execution.
Driven by overcoming challenges, it is my objective to significantly contribute to organizational effectiveness, improved project design, cost optimization, and realizing goals within definitive timelines.
My commitment to discipline and excellence contributed significantly to the Navy's mission, making me a valuable asset for any organization.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Head - Service & Central Support
CLAAS Agriculture Machinery Pvt Ltd
2 2022 - Current
- Liaison with CSP, Germany: Acted as the primary liaison for implementing Digital Service programs tailored to the Indian market
- Facilitated seamless communication and collaboration for effective execution of digital initiatives
- Global Product Launch Support: Played a pivotal role in launching global products in India, providing comprehensive support throughout the process
- Addressed technical queries and resolved issues for smooth market integration
- Field Team Management and Support: Managed field team operations, providing guidance and support to Area Service Managers (ASMs) and field staff
- Optimized performance and met customer service objectives
- Central Technical Support Service: Established and managed a centralized technical support service to address customer inquiries effectively
- Implemented processes for streamlined support services and prompt issue resolution
- ISO Audits and Compliance Management: Led ISO audits, ensuring compliance with Standard Operating Procedures (SOPs)
- Represented as Management Representative (MR) for CILS, driving continuous improvement initiatives
- Leading and Supporting New Global Product Launch Projects in India, Generated revenue through various Technical Training, Quality & Service campaigns, Developed and Implemented successful marketing strategies and customer loyalty programs, Provided special support to Importers from locations like Sri Lanka, Nepal, and Bangladesh in Technical training, Implemented Customer Satisfaction surveys and held responsibility for ISO audits.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Technical Specialist
CNH Industrial India Pvt. Ltd.
10.2012 - 11.2016
- Strategic Planning and Market Positioning: Actively participated in strategic planning, product launches, and sales support activities
- Played a crucial role in understanding market and product requirements, positioning the product to meet market demands effectively
- Technical Specialist Field Performance Management: Monitored and analyzed product performance in the field, ensuring key issues were prioritized and escalated appropriately
- Led and facilitated regular cross-functional meetings to address and resolve emerging and critical product performance issues
- Technical Problem Resolution: Analyzed technical problems and proposed corrective actions and solutions to Importers and Area Service Managers for designated products
- Acted as the technical representative for the APAC region, providing technical assistance in after-sales and commercial meetings
- Analyzed technical problems and proposed corrective actions: Identified and diagnosed technical issues, developing and implementing effective solutions to enhance system performance and reliability
- Facilitated meetings for product problem solving: Organized and led cross-functional team meetings to address product challenges, fostering collaboration and driving resolution
- Played a crucial role in product positioning and strategic planning: Contributed to the development of product positioning strategies and long-term planning, ensuring alignment with market trends and business objectives.
- Maintained comprehensive documentation of technical processes, facilitating knowledge sharing among team members.
- Streamlined technical workflows for enhanced productivity through the implementation of automation tools.
Territory Customer Support Manager
John Deere India Pvt. Ltd.
07.2009 - 03.2010
- Product and Performance Issue Management: Extensive experience in managing and resolving product and performance issues in collaboration with channel partners and customers
- Effectively communicated with factories to provide appropriate solutions to complex issues, ensuring seamless operations and customer satisfaction
- Channel Partner Support Development: Expert in developing channel partners' product support capabilities, including Service ADVISOR, Dealer Technical Assistance Center, tools, facilities, and warranty administration
- Initiated and implemented comprehensive support programs to enhance dealer capabilities and service quality
- Customer Satisfaction Improvement: Consistently focused on improving customer satisfaction through proactive issue resolution and support initiatives, making me a valuable asset to any organization aiming to elevate its customer support capabilities
- Managed and resolved product issues with channel partners: Effectively addressed and solved various product-related challenges in collaboration with channel partners, ensuring smooth operations and customer satisfaction
- Developed channel partners' product support capabilities: Enhanced the ability of channel partners to provide top-notch product support, leading to improved service quality and customer experience
- Focused on customer satisfaction: Prioritized customer satisfaction by consistently delivering high-quality support and solutions, fostering strong relationships and loyalty.
Manager - Customer Support Planner
John Deere India Pvt. Ltd., John Deere Sirhind Factory
04.1999 - 04.2009
- Market Requirements and Product Improvement Product Analysis and Enhancement: Conducted extensive market research on two products to capture market requirements and identify areas for improvement during the testing phase
- Utilized customer feedback and market trends to refine product features and enhance overall performance
- Cross-Functional Collaboration and Project Management Collaborative Project Execution: Demonstrated strong collaboration skills by working with cross-functional teams and various units within John Deere
- Ensured timely completion of sales and customer support deliverables through the Execution Process Development Plan (EPDP) and new project initiatives, aligning with organizational goals and timelines
- Post-Sales Support and Strategy Development Parts and Service Program Development: Developed and implemented comprehensive strategies for parts and service programs specifically for combine harvesters and cotton pickers
- This role underscored my expertise in post-sales support, driving initiatives aimed at improving customer satisfaction and ensuring the reliability and efficiency of John Deere products
- Developed Strategies: Created and implemented strategies for parts and service programs specifically for combine harvesters and cotton pickers.
Manager - Quality Control
SoilMec Foundation and Equipment Pvt. Ltd.
04.1999 - 04.2009
- Collaborated effectively with Design and Production teams to uphold stringent quality standards for both raw materials and finished goods, employing internationally recognized best practices
- Implemented measures aimed at minimizing production defects and enhancing welding techniques to optimize overall quality assurance processes
- Conducted Non-Destructive Tests (NDT) including Radiography, Magnetic Particle Inspection (MPI), Ultrasonic Testing (UT), dye penetrate examination, and eddy current testing
- Proficiently utilized dimensional inspection techniques and surface finish measurement tools to ensure compliance with specifications
- Provided crucial support in the routine, preventive maintenance, and resolution of defects in diverse deck machinery systems and equipment, contributing to sustained operational efficiency and reliability
- Ensuring the quality of raw materials and finished goods, Overseeing welding techniques and production defects, Conducting various Non-Destructive Tests, and Assisting with preventive maintenance and defect rectification are all crucial tasks.
Shipwright Artificer (Equivalent to JCO)
Indian Navy
04.1999 - 04.2009
- Extensive 10 years experience in overseeing and coordinating the construction of Naval Ships at Various Stages of Production
- Strong background in welding procedures and techniques, as well as quality control of hull building materials for Naval Ships
- Additionally, expertise in non-destructive testing techniques for ensuring the quality of the final product.
Education
Post Graduate Diploma in Supply Chain Management -
MIT School of Distance Education, Pune
Post Graduate Diploma in Marketing Management -
MIT School of Distance Education, Pune
09.2025
Diploma in Naval Architecture - undefined
Naval Ship Wright School, Visakhapatnam
Diploma in Mechanical Engineering - undefined
SV Polytechnic, Bhopal, Madhya Pradesh
Skills
Strategic Planning and Execution
Certification
Certified ISO Auditor (ISO Auditor Certification - 2014)
Accomplishments
- Received 10+ awards for significant contributions in supporting, developing, and training at different career stages.
- Proactively led and launched Combine Harvester projects at John Deere, effectively managing market positioning, sales, and after-sales readiness.
- Led New Global Product Launch for CLAAS in India.
Designation
Assistant General Manager
Personal Information
Date of Birth: 03/09/1977
Current CTC : 36 Lacs
Languages
English
Advanced (C1)
Gujarati
Advanced (C1)
Marathi
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Projects
CLAAS Agricultural Machinery Pvt Ltd,
Implemented Customer Satisfaction Surveys and rode herd on adherence to SOPs in ISO audits,
Shouldered the responsibilities associated with SI Implementation and DMS implementation.,
Balers, Tractors and Cotton Picker launches and support system readiness for India.
CNH Industrial India Pvt. Ltd,
Promoted and incorporated effective meetings with different functions to suggest solutions for emerging product issues.,
Delivered unswerving assistance in After Sales/Commercial meetings.,
Constructed analysis on technical problems and offered prompt solutions to Importers and Area Service Managers.
John Deere India Pvt Ltd
Worked and Successfully launched John Deere Small combine in India and Sub Saharan Africa.
Software
SAP, MS Office,
Interests
Upgrading Skill, Understanding and Learning New Technology, Attending Technological and leadrship Webinars
Timeline
Technical Specialist
CNH Industrial India Pvt. Ltd.
10.2012 - 11.2016
Territory Customer Support Manager
John Deere India Pvt. Ltd.
07.2009 - 03.2010
Manager - Customer Support Planner
John Deere India Pvt. Ltd., John Deere Sirhind Factory
04.1999 - 04.2009
Manager - Quality Control
SoilMec Foundation and Equipment Pvt. Ltd.
04.1999 - 04.2009
Shipwright Artificer (Equivalent to JCO)
Indian Navy
04.1999 - 04.2009
Head - Service & Central Support
CLAAS Agriculture Machinery Pvt Ltd
2 2022 - Current
Post Graduate Diploma in Supply Chain Management -
MIT School of Distance Education, Pune
Post Graduate Diploma in Marketing Management -
MIT School of Distance Education, Pune
Diploma in Naval Architecture - undefined
Naval Ship Wright School, Visakhapatnam
Diploma in Mechanical Engineering - undefined
SV Polytechnic, Bhopal, Madhya Pradesh
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