DHANANJAY RATHORE
Hospitality
Doha,Rajasthan
Summary
As a management professional, my aim would be to work and learn and move forward. I would be keen to handle new scenarios, take responsibility, and appreciate challenges. I would like to grow my skills while working and contribute well for the growth of organization I work work for.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Cluster Manager Operations
Stay Vista pvt Ltd
Pune, Maharashtra
01.2021 - Current
- Responsible for a portfolio of 15 remotely located villas.
- Provide upscale guest service experiences for clients throughout their stay.
- Ensuring the highest standards of maintenance at each villa by coordinating with the ground staff and MEP vendors.
- Managing property expenditure i.e. electricity bills, liaison, vendors, and housekeeping resources.
- Ensuring regular training of the property staff by coordinating with the training manager.
- Ensuring proactive Repair & Maintenance and Pest Control for the properties.
- Escalation management of cluster with the help of ground team members.
- Ensuring the regular audits for hygiene and maintenance are conducted by team members on the ground.
- maintaining neat and clear information about the properties on the website and other OTA's.
- Managing marketing campaigns for under-performing properties at the cluster level.
Guest Relations Manager
Suryagarh
Jaisalmer
09.2019 - 12.2020
- Provide upscale guest service experiences for clients throughout their stay.
- Monitor daily bookings and ensure assigned rooms are prepared prior to check-in.
- Coordinate luggage collection and storage.
- Oversee check-in and check-out procedures, including reservations and financial transactions.
- Promptly address guests’ requests, prepare reports on VIP's food habits, their interests by coordinating with their offices and ensure that their needs are anticipated in advance and taken care of upon arrival.
- Actively listen to and resolve complaints.
- Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services.
- Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns.
- Inform clients of our hotel services, including breakfast and dining options.
- Promote all hotel amenities, conveniences and programs offered.
- Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures.
- Appraise team’s performance and produce regular reports.
- Liaise with Housekeeping and F&B Department to provide an overall comfortable guest experience.
- Examine daily duties, assign tasks and check on progress.
- Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings.
- Recommend local tourist spots, including places to dine, shop and sight-see.
- Monitored Wedding recces and up-sell the hotel experiences.
- Assisted Director of sales in banquet sales and event management by preparing floor plans, banquet set-ups, rooms plans etc.
Assistant General Manager
OYO Hotels and Homes
Goa, Goa
01.2019 - 09.2019
- Goa JANUA RY 2 019 — S EPTEMBER 2021.
- Ensuring great Guest Experience at the properties in the portfolio including call handling and expectation setting for the guests.
- HK resource management - roster / leaves approval etc.
- Vendor coordination for HK availability and task assignment.
- Managing operational expenses for the property including ensuring timely bill payments.
- Managing laundry and linen count for the properties, inventory count for HK tool kits, chemicals.
- Ensuring proactive Repair & Maintenance and Pest Control for the properties.
- Handling Guest Escalations.
- Providing physical check-ins & check-outs for the guests and ensure properties are audited post-checkout.
- Auditing the housekeeping and infra health of the property and proactively solving for issues.
- Daily cash closing and maintaining cash hygiene.
- Collecting and updating the relevant property data like map links, addresses, direction SMS's etc.
- Execution of peak management plan.
- Conducting post-transformation audits of the properties.
Hospitality Skill Centre Manager
National Skill Development Corporation
Jodhpur
02.2018 - 12.2018
- FEBRUA RY 2 018 — D ECEMBER 2018.
- Prepare and monitors budget for the center and research, executive or student education projects.
- Prepare periodic reports, nancial statements and records on center projects, progress, status or other special reports for management or outside agencies.
- Design, develop and recommend new program, project and activities relating to research, executive or student education.
- Approve Leaves of Staff and prepare their duty roasters.
- Managed industry relations for placement assistance.
Food and Beverage Service Associate
Taj Hotels
, Goa
09.2016 - 01.2018
- Palaces, Resorts and Safaris, — J ANUA RY 2 018.
- Providing exceptional customer experiences to each and every guest.
- Handling restaurant in absence of seniors.
- Up-sell food , wine, and other experiences offered by Hotel.
- Was responsible for restaurant store management.
- Ensured proper inventory count for glassware, cutlery, crockery and other consumables.
- Managed day end process and handled cash management.
- Offer menu recommendations upon request.
- Was responsible for the restaurant service training for the new-comers and trainees.
- Deliver checks and collect Bill payment.
Education
B.Sc. - Hospitality and Hotel Administration
Institute of Hotel
Management
Skills
Business operations knowledge
Team leadership expertise
Strategic planning skill
Operations management
Project Management
Performance improvement
Deadline-oriented
Timeline
Cluster Manager Operations
Stay Vista pvt Ltd
01.2021 - Current
Guest Relations Manager
Suryagarh
09.2019 - 12.2020
Assistant General Manager
OYO Hotels and Homes
01.2019 - 09.2019
Hospitality Skill Centre Manager
National Skill Development Corporation
02.2018 - 12.2018
Food and Beverage Service Associate
Taj Hotels
09.2016 - 01.2018
B.Sc. - Hospitality and Hotel Administration
Institute of Hotel
Management