Dhananjay Saini

• Lead and manage a high-performance team within the IP-Core CEN Change Management function, overseeing day-to-day activities and large-scale network modifications.
• Manage multiple complex projects, including the device swap from Huawei to Cisco and the upgrade and optimization of network infrastructure across Huawei, Nokia, and Cisco platforms.
• Supervise the execution of critical tasks including Ring/NNI/Backbone upgrades, Ring Splitting, Ring Rehoming, Ring Closures, and Card Insertion/Removal/Replacement, ensuring minimal impact to services and successful completion within timelines.
• Oversee link migrations and NNI shifting, ensuring seamless transition and alignment with service quality and customer requirements.
• Provide technical leadership in the device management process, including working with Huawei, Nokia, and Cisco devices in the CEN network, ensuring that configurations, replacements, and migrations are executed per network design standards.
• Ensure high-level coordination with cross-functional teams (IP, Transmission, Transport, NOC) to ensure smooth integration, delivery, and performance of network changes.
• Maintain an active role in project planning, scheduling, and execution, ensuring all changes are in line with Airtel's design and operational standards.
• Monitor and mitigate risks during network changes, ensuring adherence to change management protocols and preventing service disruptions.
• Develop and implement process improvements to streamline workflows, enhance team performance, and ensure faster resolution of network changes.
• Manage documentation, ensuring proper tracking and reporting of all change management activities, with a focus on compliance and audit readiness.
• Drive continuous improvement initiatives, including automation of manual processes and improving service delivery metrics.

• Led the provisioning team for 2G, 4G and 5G mobility links across Carrier Ethernet Network (CEN) and Native Packet Transport (NPT) infrastructure, supporting nationwide mobile connectivity.
• Coordinated a team of engineers to execute link provisioning and link shifting activities, including creation, re-routing, and updates, ensuring alignment with regional rollout plans and optimization strategies.
• Configured and optimized services across multi-vendor platforms (Cisco, Huawei, Alcatel, ECI) to ensure standardization and seamless integration across diverse network environments.
• Collaborated with Transmission, Transport, and IP teams to validate provisioning status, troubleshoot network issues, and ensure site readiness before activation.
• Managed coordination with Field and NOC teams to ensure smooth execution of planned activities, maintaining minimal service disruption during shift operations.
• Directed post-provisioning validation and testing efforts, ensuring traffic flow, performance metrics, and compliance with QoS parameters.
• Generated and maintained comprehensive documentation for network audits, compliance reports, and knowledge sharing across the team and with stakeholders.
• Led issue resolution and service assurance escalations, ensuring customer satisfaction and quick restoration of service.
• Drove process improvements by enhancing automation tools, reducing provisioning errors, and increasing overall delivery efficiency, resulting in reduced manual dependencies.
• Mentored junior engineers, providing technical guidance and fostering team collaboration to achieve project goals and operational targets.

MPLS Provisioning Team | June 2019 – November 2022

• Payroll via Genius Consultants Ltd | June 2019 – February 2021
• Payroll via TeamLease Services Ltd | March 2021 – April 2021
• On-Roll Employee (Executive) | May 2021 – November 2022

Roles & Responsibilities:

• Provisioned MPLS services for enterprise customers, including new circuit activations (New Link Provisioning), Link upgrades /downgrades and service migrations.
• Worked on configuring Layer 2/Layer 3 VPNs and ensured proper PE-CE device setup in line with Airtel’s standards and client requirements.
• Executed multiple provisioning tasks simultaneously while maintaining SLA compliance and service quality.
• Coordinated with internal teams (IP Planning, Service Assurance, Field Teams) to ensure smooth and timely service delivery.
• Handled post-provisioning validation, documentation, and handover for operational readiness.
• Troubleshot and resolved provisioning-related issues using network tools and configuration checks.
• Gained solid hands-on knowledge of MPLS, OSPF, BGP, and network provisioning tools and systems.

June 5, 2018 – July 20, 2018 (45 days)

• Interned with the MPLS Provisioning Team, gaining exposure to enterprise network infrastructure, and service provisioning workflows.
• Learned the fundamentals of MPLS (Multiprotocol Label Switching), including LSP setup, PE-CE configuration, and customer circuit provisioning.
• Observed and assisted in network performance monitoring, fault diagnosis, and incident resolution within the core MPLS backbone.
• Gained hands-on understanding of tools used for provisioning, network topology, and operational processes in large-scale ISP environments.
• Collaborated with network engineers to understand the real-time implementation of quality of service (QoS) and routing protocols (OSPF, BGP).