DHANANJAY SARAWADE
Navi Mumbai
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Warranty Claim Analyst
Accenture
02.2023 - Current
- My role is to analysis the claim claimed by dealers under Stellantis board in USA automobile market
- This role needs technical expertise to analyze all the components and parts related issues which occur in vehicles
- Some of the brands dealing with are RAM, Chrysler, Audi, Maserati, BMW, Dodge
Warranty Coordinator
Maruti Suzuki Automotive Nexa & Arena Pvt Ltd
07.2022 - 02.2024
- My role as a Warranty coordinator is to process warranty claims and assists customers through the entire claims process
- It also includes collecting data from technicians, communicating with the customer, processing warranty claims, tracking parts, and assessing warranty coverage limit
- To personally check spare parts defect, take defect videos and provide necessary defect sheets as per the nature of part
- Follow proper diagnostic steps as per service manual and take approval from the company to replace part under warranty and assist in diagnosis of special parts
- Types of warranty I have experience in are Extended warranty, Recall, standard warranty, Goodwill warranty, Pre-delivery inspection vehicle warranty, True value warranty and warranty extension
- Also, I have experience in supervising the workshop along with being a part of technical advisor team where my job was to take vehicle for after service road trails for better service delivery to the customer
- I also have experience in Annual maintenance services
Project Coordinator
CMM Languages & Web Services
12.2021 - 07.2022
- My role in this company as a project coordinator was to work & assist project manager’s teams with the coordination of resources, equipment, meetings, and information
- I organized & managed projects with the goal of getting them completed on time and within budget
Education
Bachelor’s degree -
Automobile Engineering
05.2021
Diploma -
Mechanical Engineering
06.2018
Skills
- Analytical and critical thinking skills
- Excellent verbal communication skills
- Team Coordination
- Technical skills
- Detail-oriented
- Project management
- Discipline
- Patience
- Microsoft office
- Warranty processing
- Warranty management
- Multitasking Abilities
- Communication skills
- Quality assurance
Certification
NEBOSH health and safety course, Helps to understand the importance of workshop safety, safety precautions to be taken, cleanliness, handling high risk tasks and creating a healthier and safer environment at the workplace.
Languages
Marathi
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Timeline
Warranty Claim Analyst
Accenture
02.2023 - Current
Warranty Coordinator
Maruti Suzuki Automotive Nexa & Arena Pvt Ltd
07.2022 - 02.2024
Project Coordinator
CMM Languages & Web Services
12.2021 - 07.2022
Bachelor’s degree -
Automobile Engineering
Diploma -
Mechanical Engineering
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