Dhananjay Sati

Photography Team (Adobe Elements)

• Led internal training sessions on practical Adobe Elements usage for team members.
• Facilitated onboarding by training new team members on Adobe Elements.
• Conducted end-to-end testing with customers to diagnose and resolve issues efficiently.
• Collaborated closely with the learning and development team to enhance the customer experience across various communication channels.
• Provided comprehensive technical and non-technical support for individual customers using Adobe Elements software.
• Authored and maintained internal knowledge base (KB) articles and FAQ documents.
• Developed internal FAQ resources for team members' reference.
• Delivered technical support and issue resolution services directly to key customers, coordinating internal and external resources for timely case closure.
• Accountable for surpassing performance targets, including case resolution, turnaround time, open case management, first contact resolution rates, case quality, and customer satisfaction.

Microsoft Windows (Operating Systems)

• Proficient in managing a wide range of Windows OS tasks, including installation, activation, upgrades, updates, hardware troubleshooting, and network troubleshooting.
• Extensive experience in providing remote support for resolving computer issues, demonstrating professionalism and expertise.
• Effective at multitasking, with the ability to manage multiple computer systems concurrently, handling up to five at once.
• Ensures seamless day-to-day operation and uptime of Windows OS-related issues.
• Methodically analyzes system components, including event logs, update logs, memory management, scheduled tasks, registry, and more.
• Skilled in conducting in-depth analysis of memory and crash dumps using specialized tools.
• Methodically examine and analyze various system components, including Event and dump logs, Windows
• Update Logs, system file alterations, Memory/page file management, Scheduled Tasks, Registry, OS code updates/additions, disk management, defragmentation, and Windows Services
• Proficiently conduct in-depth analysis of Memory and Crash Dumps using specialized dump analyzer tools
• Assume responsibility for offering guidance and support to L1 Technicians on the aforementioned scenarios.