Dhananjay Singh
Store Manager
Surat,Gujarat
Summary
Store Manager leading complete retail operations across a 13,000 sq. Ft. Store with 4 department managers and 50 associates. Drives monthly sales, profitability, shrinkage control, inventory accuracy, SOP compliance, and customer escalation handling. Strengthens tore performance through scheduling, training, backend coordination, and online SLA delivery.
Overview
15
15
years of professional experience
Work History
Store Manager
RELIANCE RETAIL
Surat
04.2024 - Current
- Leading a team of 4 Department Managers & 50 Associates working on a retail area of 13000 Sq.ft.
- Managed complete store operations including sales, staff handling, inventory, and customer service.
- Achieved monthly sales and profitability targets.
- Maintained all parameters related to execution, employee engagement, operational discipline, and financial performance.
- Controlled shrinkage and ensured stock accuracy through regular audits.
- Supervised team scheduling, training, and performance management.
- Ensured proper visual merchandising and store standards.
- Coordinated with backend and supply chain teams for smooth inventory flow.
- Handled customer escalations and improved customer satisfaction.
- Maintained SOP compliance, safety standards, and operational discipline.
- Improved P&L performance and ensured store profitability.
- Worked on all Operational Excellence parameters and strengthened store dashboard performance.
- Ensured achievement of online business SLA targets with strong OTI, FFO, and ITR performance.
Store Manager
TEKIT SUPERMART PVT. LTD.
Ahmedabad
10.2023 - 03.2024
- Leading a team of 4 Department Managers & 60 Associates working on a retail area of 27000 Sq.ft.
- Complete store operational requirements by scheduling and assigning employees.
- Maintains store staff by recruiting, selecting, orienting, and training employees.
- Promotes optimum staff performance by coaching, counseling, and disciplining employees.
- Achieves financial objectives by preparing annual budget.
- Scheduling expenditures and analyzing variances.
- Responding to customer complaints and concerns in a professional manner.
- Identifies current and future customer requirements by establishing rapport with potential customers.
- Ensures availability of merchandise and services by approving contracts.
- Formulates pricing policies by reviewing merchandise activities.
- Determining additional needed sales promotion, and authorizing clearance sales.
- Markets merchandising by studying advertising sales promotion, and display plans.
- Protects employees and customers by providing a safe and clean store environment.
- Maintains the stability and reputation of the store by complying with legal requirements.
- Determines marketing strategy changes by reviewing operating and financial statements and sales.
- Leads operations by initiating, coordinating, and enforcing program procedures.
Store Manager
OSIA HYPER RETAIL LTD.
Ahmedabad
07.2021 - 09.2023
- Leading a team of 4 Department Managers & 48 Associates working on a retail area of 30000 Sq.ft.
- Delivering excellent service to ensure high levels of customer satisfaction.
- Motivating the sales team to meet sales objectives by training and mentoring staff.
- Creating business strategies to attract new customers expand store traffic and enhance profitability.
- Hiring, training and overseeing new staff.
- Responding to customer complaints and concerns in a professional manner.
- Ensured store compliance with health and safety regulations.
- Developing and arranging promotional material and in-store displays.
- Preparing detailed reports on buying trends, customer requirements and profits.
- Undertaking store administration duties such as managing store budgets and updating financial records.
- Monitoring inventory levels and ordering new items.
Store Manager
ADIDAS
Lucknow
12.2019 - 06.2021
- Leading a team of Six Associates working on a retail area of 2800 Sq. ft.
- Managed daily store operations, ensuring efficient workflow and optimal customer service.
- Trained and mentored staff, fostering a collaborative and high-performance environment.
- Implemented inventory management processes, reducing stock discrepancies and improving accuracy.
- Analyzed sales data to identify trends, driving strategic decisions for product placement and promotions.
- Developed and executed visual merchandising strategies to enhance store aesthetics and drive sales.
- Assisted with hiring, training and mentoring new staff members.
Store Manager
Me n Moms Pvt. Ltd.
Varanasi
08.2017 - 08.2019
- Responsible for store daily operations, high volume customer service, profit and loss management as well.
- Look after two entire stores and lead all 8 staff in my team.
- KPI, revenue, straight line vs. Target and make plans to optimize budget.
- Stock planning according to the gap and order the same as per discussed with concerned merchandiser. Regularly review stock status and monitor timely replenishment from warehouse to store or store to store.
- Discussed with marketing department on customer’s feedback, customer calling data in store and reporting to concern.
- Ensuring that sales team has adequate product knowledge and are well informed about company policies and procedures so as to provide hassle free customer service.
- Responsible for implementing all promotional activities.
Store Manager
Allen Solly ( Aditya Birla Fashion and Retail Limited)
Kanpur
11.2015 - 08.2017
- Look after entire Store & lead all 4 staff in my team.
- Meet Department Targets
- To ensure that work discipline is maintained on the floor.
- To ensure highest standards of customer service.
- Analyze category wise sale in order to achieve Target.
- Analyze sales on daily/weekly basis, focus on non-moving category.
- Conduct staff meetings to discuss sales and targets and plan of action.
- To ensure that VM is maintained as per guidelines & Send pictures on weekly basis.
- To ensure that back store is well maintained and only required merchandise is stocked.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Asst Department Manager
Max retail division
Lucknow
05.2011 - 10.2015
- I look after entire Department & lead with 4 staff in my team.
- Meet Department Targets
- To ensure that work discipline is maintained on the floor.
- To ensure highest standards of customer service
- Analyze department sales and suggest plan of action to Manager in order to achieve Target.
- Conduct department meetings to discuss sales and targets and POA.
- Maintain adequate stocking by ensuring that replenishment/re-orders are placed on time.
- To ensure that VM is maintained as per guidelines & Send pictures on weekly basis.
- Ensure that replenishment is done on the floor.
- To ensure that high standard of VM is maintained at all times.
- Making daily Sales Report & give it to reporting manager.
Education
Bachelor of Commerce -
C.S.J.M. University
Kanpur University 04.2001 -
Intermediate - Science
UP Board
UP01-2004
High School - Science
Up Board
UP01-2002
Skills
Store operations management
Team leadership
Staff scheduling
Training & coaching
Customer escalation handling
Inventory control
Merchandising
Sales target management
Interests
Playing Cricket
Timeline
Store Manager
RELIANCE RETAIL
04.2024 - Current
Store Manager
TEKIT SUPERMART PVT. LTD.
10.2023 - 03.2024
Store Manager
OSIA HYPER RETAIL LTD.
07.2021 - 09.2023
Store Manager
ADIDAS
12.2019 - 06.2021
Store Manager
Me n Moms Pvt. Ltd.
08.2017 - 08.2019
Store Manager
Allen Solly ( Aditya Birla Fashion and Retail Limited)
11.2015 - 08.2017
Asst Department Manager
Max retail division
05.2011 - 10.2015
Bachelor of Commerce -
C.S.J.M. University
04.2001 -
Intermediate - Science
UP Board
High School - Science
Up Board
Disclaimer
So, I hereby declare that all the above information’s are true to best of my knowledge.