Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
Timeline
Generic

DHANANJAYA

BANGALORE

Summary

Seeking Senior managerial level assignments in Banking / Operations Management /Wealth Management/ with a leading organization of repute in Banking & Financial Services sector preferably in India or abroad.

A dynamic professional with more than 18 years of rich experience in Strategic Planning, Operations Management, Branch Administration, Business Development, Client Relationship Management & Team Management. Comprehensive experience in cementing healthy relationship with the clients for generating business and leading workforce towards accomplishing business and corporate goals. An innate flair for accepting challenges with entrepreneurship abilities in managing & leading overall functions and achieving desired targets. Skilled in managing teams to work in sync with the corporate set parameters & motivating them for achieving business and individual goals. An effective communicator with excellent relationship building & interpersonal skills.

Overview

19
19
years of professional experience
5
5
Certifications

Work History

AVP Branch Head

AXIS BANK
12.2022 - Current
  • Ensuring branch P&L growth.
  • Audit & Operational Quality metrics,
  • Training and Development, Managing customer escalation and statutory complaints,
  • Ensuring team KRA and productivity, Conducting outbound activities and promoting branch visibility in the catchment,
  • Coordinating with the other verticals in terms of Asset and TPP products.

Key achievements

Built an 80cr RTD book in 10 months.

Sri Lanka MDRT Qualification.

Chief Manager

KOTAK MAHINDRA BANK LTD
10.2017 - 11.2022
  • Fully responsible for Branch revenue P&L and cost
  • Sales Generation – CASA & Third party wealth roducts,Handling a team 20 members comprising osp and sales
  • Personally handling HNI and NR relationship of the branch
  • Conducting customer committee meeting, Driving branch customer service quality score,
  • Daily monitoring NPS and promoting NPS.
  • Daily monitoring and verification of transactions vouchers,
  • Audit and compliance, Brand management

Branch Manager, AVP

INDUSIND BANK
01.2016 - 10.2017
  • Fully responsible for Branch revenue P&L and cost, Sales Generation – CASA & Third party wealth products, Handling a team 12 members comprising of 6 sales and 6 Ops, Personally handling HNI and NR relationship of the branch, Service management, Conducting regular training for the vintage and fresher’s, Daily monitoring and verification of transactions vouchers, Audit and compliance, Brand management

Branch Manager

ICICI BANK
09.2013 - 03.2015
  • Lead a result oriented team and responsible for managing the branch profitability, Ensuring high quality service and customer relation management, Conducting training for the sales and Operation team, Handling all legal and compliance issues, Overseeing overall operations of the branch, Coordinating other verticals like Home loan, Personal Loan, Auto loan, Salary team for the business development, Coordinating with ICICI Prudential team for MF&Life Insurance business, Identification of major builders and ensuring APF approval for their projects, Meeting top corporate for salary tie up and trade opportunities, Initiating activities for the CASA growth, Reconciliation of transaction vouchers, Ensuring compliance with banking rules, regulation and prcedures

Branch Manager

Motilal Oswal Financial Services Ltd.
05.2012 - 09.2013
  • Ensuring overall branch profitability
  • Handling a team of 30 members comprising of advisors and Operations
  • Conducting seminars and conferences to get client addition and sales.
  • Sourcing sub-brokers and Remissors as an alternative channel to grow revenue and to reduce cost, Cross-selling of MF and life Insurance through direct and sub-brokers channel
  • Administered the Derivative Risk Management, Preparation of P&L reports for the client derivative position, Provided advice with regard to
  • Preparation of P&L reports for the client's derivative position. Provided advice with respect to hedging strategies to the client.
  • Skillfully ensuring client retention by providing strategic investment recommendations based on evaluation and analyst report.
  • Monitoring the securities transaction funds, transfer margin accounts, and option trades.

Branch Manager/Franchise Development Manager

Religare Securities Ltd.
12.2005 - 05.2012
  • Responsible for overall branch P&L, Led the team size of 8 advisors & 5 Ops, Sourcing of sub-brokers and channel partners, Cross selling MF and Life Insurance by coordinating with Aegon Religare team, Conducting inbound and outbound activities for the client addition, Carried out the analysis of various other research reports as well as of derivative positions, Deftly advised the HNI clients with option strategies, Contributed in the execution of future and option trades, Worked in coordination with House Research Analyst

Education

MBA - Finance

Annamalai University

B.Com. - undefined

Mangalore University

12th - undefined

SVS College

Skills

Aligning resources in line with the finalized branch targets of branches and performance estimates

Overseeing operations for achieving increased growth and bottom-line profitability and initiating market development efforts; designing and streamlining processes to ensure smooth functioning of the business operations

Implementing competent business strategies to market a wide range of products; achieving pre-set sales and profit targets; defining financial parameters within which the various operations of the branch must be executed

Identifying and networking with financially strong and reliable Agents / Advisors, resulting in deeper market penetration and improved market share

Managing the customer centric operations & ensuring customer satisfaction by achieving delivery / service quality norms; identifying prospective clients, generating business from existing client; thereby achieving business targets

Maintaining healthy business relations with clients, ensuring maximum CSAT by achieving delivery & quality norms

Creating and sustaining a dynamic environment that fosters development opportunities and high performance

MS Office (Word, Excel and PowerPoint)

Completed Advance Excel course

Certification

PG Diploma in Computer Applications from NIIT, Mangalore, 2001

Personal Information

Date of Birth: 12/05/82

Languages

English
Hindi
Kannada
Tulu

Timeline

AVP Branch Head

AXIS BANK
12.2022 - Current

Chief Manager

KOTAK MAHINDRA BANK LTD
10.2017 - 11.2022

Branch Manager, AVP

INDUSIND BANK
01.2016 - 10.2017

Branch Manager

ICICI BANK
09.2013 - 03.2015

Branch Manager

Motilal Oswal Financial Services Ltd.
05.2012 - 09.2013

Branch Manager/Franchise Development Manager

Religare Securities Ltd.
12.2005 - 05.2012

MBA - Finance

Annamalai University

B.Com. - undefined

Mangalore University

12th - undefined

SVS College
DHANANJAYA