Dhananjay Jeet Singh Rana
160, Vashist Nagar, Near Shiv Mandir Ambala Cantt
Summary
Experienced and detail-oriented Customer Support Executive with a strong track record in effectively addressing customer inquiries and providing clarity on diverse service-related matters, including personalized counseling, company procedures, and comprehensive guidance throughout the entire process. I am eager to secure a position within a prestigious aviation organization where I can apply my expertise in customer correspondence, adept problem-solving abilities, and meticulous documentation skills to drive personal and professional growth while making valuable contributions to the company's success.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Jai Shakti Employment Services
10.2021 - Current
- Communicated with customers to ensure service understanding, answer questions, and facilitate conflict resolution, improving customer satisfaction.
- Helped an average of 100 customers every day with a positive attitude and a focus on customer satisfaction.
- Screened and routed incoming calls, responded to inquiries, requests, sorted mail, and followed up on open items as required.
Education
High School Diploma -
Arya Senior Secondary School
Dinanagar, Punjab08.2020
Skills
- Managing operations
- Complaint resolution
- Microsoft Office and CRM
- Data entry and technical support
Certifications and Achievements
- Travelport Basic/Automated Course Certification
- National gold medal in WUSHU, 2015, Gurgaon, Haryana, India
- State gold medal in KARATE, 2015, Ambala, Haryana, India
- District gold medal in freestyle swimming, 2015, Ambala, Haryana, India
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Hobbies and Interests
- Sports WUSHU and KARATE
- Swimming freestyle
- Travelling
- Trekking
- Gymming
Timeline
Customer Service Associate
Jai Shakti Employment Services
10.2021 - Current
High School Diploma -
Arya Senior Secondary School
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