Dhananjay Kumar Shaw
Associate Functional Consultant /HCM
Hyderabad,TG
Summary
Dedicated IT professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
ASSOCIATE FUNCTIONAL CONSULTANT (HCM)
ADP PVT LTD, ADP
Hyderabad, TS
07.2018 - Current
- Acting as HCM , accountable for development, implementation and administration of human resources programs, policies and procedures across and within several functions including talent acquisition, talent management, employee relations and overall business metrics for 6-7 clients.
- Perform project management, planning and requirement gathering and guide clients in processing payrolls and benefits.
- Ensure completion and sign off project top agreed success criteria.
- Working on client Implementation based on ADP application platforms viz VANTAGE and HWSE.
- Working on HSAP and running specialized jobs in order to implement client and third-party vendor updates in system setup
- Setting up AEs for clients on yearly basis based on new payroll and benefit features incorporated
- Working on TIER III, Project Managers and Production support to provide RCAs
- Engaging in client site managers to discuss payroll and benefit setups
- Working with benefits specialists in order to generate eligibility, payroll, benefit feeds in order to ensure proper functionality of ADP support services
- Working on high priority break fix SRs to quickly resolve issues with respect to payroll and benefits process on
- CONFIGURATION TOOL (SQL QUERIES)
- Ensuring escalation matrix is followed, there by meeting
- SLAs, resolutions and following queue management
- Handling new hire training and mentoring along with working on process implementations
- Providing payroll management solutions to, application platform users
- Collaborated with developers and performance engineers to enhance supportability and identify performance bottlenecks
- Considered and evaluated potential software products based on new and existing system development and migration requirements
- Translated technical concepts and information into terms all parties could easily comprehend.
- Liaised between IT infrastructure team and other personnel to assist with resolution of system issues.
- Determined proper methodologies and procedures to use based upon project specifications.
REMOTE FIELD ENGINEER
UNISYS GLOBAL SERVICES INDIA PVT LTD
Hyderabad, TS
01.2015 - 07.2018
- Driving all review meetings and bridge calls between different technical team, clients and stake holders for major incidents
- Ensuring escalation matrix is followed, there by meeting SLAs, resolutions and following queue management.
- Conducting process training for new batches, providing timely feedback and working on weekly audits.
- Providing and communicating periodic updates to internal management and client on progress of project.
- Adhering to periodic KTs from client's end in lieu of new projects/programs/service region enhancement, assisting to identify improvement opportunities.
- Providing global Active Directory support and Azure AD for Merck employees which includes maintaining user accounts, maintaining server files/folders, updating user account attributes.
- Providing Microsoft Office 365 support
CUSTOMER CARE EXECUTIVE
ONPROCESS TECHNOLOGY INDIA PVT LTD.
Kolkata, WB
01.2014 - 07.2015
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Conducted surveys to determine customer opinion of products and services.
- Resolved concerns with products or services to help with retention and drive sales.
- Provided customers with updates and periodic statements on service developments and changes in trends.
Education
Bachelor of Science - Information Technology
KUVEMPU UNIVERSIty
Kolkata, WB 01.2009 - 03.2012
Skills
Cross-functional staff development
Accomplishments
- Collaborated with team of 20 in the development of AE projects for health and welfare for client
- Supervised team of 20 staff members there by handling their performance reviews, quality audits and workflow management
- Resolved product issue through consumer testing
- Documented and resolved client implementation on ADP platforms which led to successful onboarding
- Training newly hired associates which includes mentoring during their nesting period, providing timely feedback, call and ticket calibration
- Certifications 2018-03 ITIL V3 Foundation .
Timeline
ASSOCIATE FUNCTIONAL CONSULTANT (HCM)
ADP PVT LTD, ADP
07.2018 - Current
REMOTE FIELD ENGINEER
UNISYS GLOBAL SERVICES INDIA PVT LTD
01.2015 - 07.2018
CUSTOMER CARE EXECUTIVE
ONPROCESS TECHNOLOGY INDIA PVT LTD.
01.2014 - 07.2015
Bachelor of Science - Information Technology
KUVEMPU UNIVERSIty
01.2009 - 03.2012