MS Office
Top Skills;Branch Banking Operations Investment Banking Performance Management Certifications CDD:AML Controls,Team leadership, business development,Revenue generation ,Branch Business Planning ,Branch Administration,Business management,Expert in Customer service,AML,KYC and audit and compliance.
Ensure efficient daily operation of a branch, including lending, product sales and customer service in accordance with the bank's objectives.
- Prepare the plan for the growth of branch business in consultation with the Cluster Head.
- Implement the plan through the Branch team so as to achieve the top line goals.
- Establish and strengthen relations with key customers (e.g. top 10%) to generate sustained business.
- Review daily/ periodic reports (e.g. overdrawn accounts, temporary overdrafts, cash retention limit, office accounts, etc.) and take proactive action to ensure profitable and ethical business.
- Ensure audit related deliverables, both internal and external are met as per the prescribed norms
- Ensure compliance with due processes and guidelines.
- Create a performance oriented environment leading to high employee motivation and productivity.
- Ensure that all staff are adequately trained on the products of the bank, sales processes and various policies of the bank.
- Resolve, report any disruptions (e.g. strike or local disturbance) and take appropriate action to ensure that the branch operations are run smoothly.
- Liaison with the cluster office and other branch offices to ensure the smooth management of operations and the achievement of overall business goals.
- Ensure proper upkeep of branch premises and assets including safety and security.
Financial analysis and reporting
MS Office
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