Dhanashree Birhade
Mumbai
Summary
Dynamic Program Coordinator at Jaro Education with a proven track record in program development and financial reporting. Expert in CRM management and relationship building, successfully enhancing stakeholder engagement and optimizing program initiatives. Recognized for driving continuous improvements and delivering exceptional customer service, ensuring alignment with organizational goals.
Overview
7
7
years of professional experience
Work History
Program Coordinator
jaro education
Mumbai
06.2024 - Current
- Oversaw the development and distribution of program materials, ensuring quality and accuracy.
- Prepared periodic reports, financial statements and records on program activities for management.
- Coordinated meetings with stakeholders to ensure effective implementation of program initiatives.
- Explained program offerings and requirements to participants and answered related questions.
- Developed brochures, newsletters, and flyers on program initiatives.
- Prepared reports on progress towards program goals for management review.
- addressing student concerns and delivering appropriate solutions following consultations with university and organization
Sales Manager
DADB
Mumbai
10.2023 - Current
- Developed comprehensive product knowledge, enabling tailored solutions for clients' specific needs.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Optimized territory management plans by analyzing data on customer demographics, preferences, and buying patterns.
Business Development Manager
SARAS-3D
Pune
03.2022 - 12.2022
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Developed process to analyze customer feedback to incorporate insights into product development strategies.
Business Development Associate
Byjus
Pune
03.2021 - 10.2021
- Developed business pipeline using cold and warm techniques.
- Negotiated contracts and closed sales with new and existing clients.
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Managed needs of more than 7 to 8 customers at once using strong prioritization and multitasking abilities.
Business Associate
THE ACES GROUP
Pune
02.2018 - 08.2020
- Verified work aligned with service levels agreed and client requirements.
- Maintained database systems to track and analyze operational data.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
Bachelor Of Technology - Computer Engineering
MIT ACEDAMY OFENGINEERING
Pune01.2017
HSC -
H.R.M COLLEGE
Pune01.2010
SSC -
MAHATMA GANDHI VIDYALAYA
Pune01.2010
Skills
- CRM management
- Communication and engagement techniques
- Project management
- Multitasking Abilities
- Customer service experience
- Relationship building
- Continuous improvements
- Program development
- Financial reporting
- Customer relationship management
- Customer service troubleshooting
Accomplishments
- Awarded with best employee of the month in Saras 3D.
- Awarded with highest revenue generation in Byju's.
- National Gold Medalist in Taekwondo.
- Black Belt in Karate.
Activities
- Sports (Taekwondo)
- Cricket
- Music
- Adventure
Timeline
Program Coordinator
jaro education
06.2024 - Current
Sales Manager
DADB
10.2023 - Current
Business Development Manager
SARAS-3D
03.2022 - 12.2022
Business Development Associate
Byjus
03.2021 - 10.2021
Business Associate
THE ACES GROUP
02.2018 - 08.2020
Bachelor Of Technology - Computer Engineering
MIT ACEDAMY OFENGINEERING
HSC -
H.R.M COLLEGE
SSC -
MAHATMA GANDHI VIDYALAYA
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