Dhanashree Jadhav
Team Lead – RCM Operations
Pune
Summary
Results-driven process professional with proven track record in optimizing workflows and enhancing operational efficiency. Leveraged analytical skills and industry knowledge to implement best practices and drive process improvements. Strong focus on team collaboration and adaptability to meet evolving business needs, fostering productive and cohesive work environment.
Overview
8
8
years of professional experience
1
1
Certification
1
1
Language
Work History
Team Lead
Fedora Solutions
05.2025 - Current
- Recruit, train, mentor, and providing performance feedback to RCM staff.
- Setting goals, monitoring team KPIs, and drive improvements to meet client & company benchmarks.
- Assigning tasks and managing team workflows. Monitoring progress and ensuring that deadlines are met.
- Coordinate with internal teams (QA, Ops) and external clients to ensure seamless service delivery.
Senior Process Associate
Fedora Solutions
03.2021 - 03.2023
- Collaborated with cross-functional teams to improve overall process performance and client satisfaction.
- Played an instrumental role in achieving departmental goals by consistently delivering results on target or above expectations.
- Fostered strong working relationships with stakeholders through clear communication resulting in seamless project execution.
- CERTIFICATIONS Identified and resolved process issues to drive optimal workflow and business growth. Certified Senior Process Associate Fedora Solutions - 5 years' completion I FEDORA SOLUTIONS PVT. LTD. PROCESS ASSOCIATE LEVEL 2 March 2021-March 2023
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Collaborated with team members for enhanced process efficiency and productivity.
- Managed multiple tasks simultaneously ensuring timely completion of all assignments.
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
- Participated in regular team meetings contributing valuable insights toward process enhancements.
- Independent problem solver who took initiative in researching solutions without needing excessive supervision.
Process Associate
Fedora Solutions
03.2018 - 02.2023
- Collaborated closely with other departments for achieving operational excellence across the organization.
- Investigated basic issues and escalated more complicated concerns.
- Answered telephone or online requests and completed interactions quickly to meet productivity goals.
- Improved process efficiency by analyzing identifying bottlenecks and implementing corrective actions.
- Improved project completion rates by effectively prioritizing tasks and managing deadlines.
Education
B.E - Computer science
06.2017
Bachelor of Science - HSC
06.2013
SSC - Grade 1 to Grade 10
06.2011
Skills
Platforms used : Onco EMR Centricity Unlimited Systems Candid Phressia
Domains : Fedora-rcm Oncology-rcm Website Web Services
Testing Methodologies : Medicare Automation Manual & Automation Testing
Team management
Problem solving
Quick learner
Leadership
Accomplishments
- Certified Manual and Automation Tester
- Awarded for being highest in Physics and Biology
Declaration
I affirm that all the details mentioned above are accurate and complete as per my knowledge. Date : (Dhanashree Jadhav)
Certification
Certified Manual & Automation Tester
Timeline
Certified Manual & Automation Tester
12-2025
Team Lead - Fedora Solutions
05.2025 - Current
Senior Process Associate - Fedora Solutions
03.2021 - 03.2023
Process Associate - Fedora Solutions
03.2018 - 02.2023
AISSMS College of Engineering - B.E, Computer science
S.V Union Jr College - Bachelor of Science, HSC
Stella Maris High School - SSC, Grade 1 to Grade 10