DHANASHRI CHAVAN
Thane
Summary
Experienced and Results-driven Consultant with a proven track record of success across diverse industries. Skilled in operations, strategy, and finance, with a strong ability to analyze and solve complex business challenges. Possesses exceptional interpersonal and problem-solving skills, providing actionable insights and expert guidance to improve business performance. Adept at delivering strategic solutions that enhance operational efficiency and drive client success.
Overview
16
16
years of professional experience
Work History
Consultant - Technical Accounting
Hannover Ruck SE, India Branch
06.2023 - 04.2024
- Analyzed and managed daily financial data for Life Reinsurance operations, ensuring data integrity, compliance, and accuracy.
- Extracted, cleaned, and reconciled technical account data from brokers and cedants using SQL and Excel for reporting and analysis.
- Utilized SQL queries to validate large datasets and support financial reconciliations of technical cash receipts in SAP.
- Designed and developed dynamic dashboards and reports using Power BI to visualize financial KPIs, trends, and operational performance.
- Collaborated with cross-functional teams to define data requirements and deliver actionable insights for brokers, cedants, and internal stakeholders.
- Maintained client data records and improved stakeholder relationships by providing accurate, data-driven reporting and recommendations.
- Supported the preparation of financial statements and management reports by analyzing transactional data and identifying variances.
- Generated monthly invoices based on contract terms and automated reporting processes using SQL, reducing manual workload and errors.
- Assisted in ad-hoc data analysis and reconciliations for IRDA audits, ensuring compliance with regulatory standards.
- Identified process gaps and implemented data-driven solutions to improve reporting efficiency and data accuracy.
- Applied best practices in data governance, reporting automation, and business intelligence to enhance overall data quality.
- Managed multiple data projects and responded to client queries by delivering timely and relevant analytical insights.
- Created client-focused dashboards and reports using Power BI, improving client engagement and supporting business development efforts.
Reinsurance Treaty Accountant
Gallagher Service Center LLP
06.2014 - 03.2023
- Administered complex reinsurance operations for Proportional and Non-Proportional Treaty, including premium and claim processing, data validation, file and system accuracy checks, and discrepancy resolution; provided support for internal and external audits.
- Executed a wide range of reinsurance transactions—such as premiums, paid claims, urgent cash calls, profit commissions, and sliding scale commissions—ensuring accuracy through detailed analysis, reconciliation, and compliance with STAT accounting standards and regulatory requirements.
- Investigated and resolved escalated and atypical reinsurance accounting issues, leveraging thorough understanding of regulatory frameworks and reinsurance principles.
- Ensured adherence to retention limits, regulatory compliance, and treaty specifications while administering reinsurance programs.
- Identified and implemented process improvement opportunities to enhance operational efficiency and align with departmental objectives.
- Maintained and updated reinsurance claims inventory, tracking monthly open losses by treaty type to support accurate reporting and oversight.
- Logged and tracked all incoming reinsurer claim inquiries, provided timely responses to assigned queries, and escalated matters to Reinsurance Accounting management when necessary.
- Collaborated with IT teams during system upgrades and conversions, providing critical support to ensure continuity of operations and minimal business disruption.
- Prepared and delivered comprehensive presentations for clients and markets, including renewal data, performance statistics, and technical recommendations.
- Acted as a key liaison between brokers, clients, and markets, ensuring timely communication of critical information related to contract placement, urgent claims, and market agreements.
- Complied with company-wide policies and procedures, maintaining alignment with international insurance regulatory standards.
- Prepared detailed reinsurance financial, regulatory, and management reports, including bad debt summaries and unreleased transaction logs.
- Trained and mentored new employees on accounting standards, reinsurance treaty protocols, and internal procedures to ensure seamless onboarding and knowledge transfer.
Senior Pension Administrator
Jardine Lloyd Thompson India Pvt. Ltd
04.2012 - 05.2014
- Managed daily operations related to pension evaluations and benefit administration for a portfolio of UK-based clients.
- Built and maintained strong relationships with external partners to ensure efficient data exchange and effective communication.
- Oversaw a diverse client portfolio, delivering high-quality pension services while meeting strict deadlines and adhering to service-level agreements (SLAs).
- Processed pension account statements, calculated and settled benefits, and initiated pension payments in accordance with policy and client entitlements.
- Identified and reported discrepancies, including overpayments, underpayments, and irregular pension transactions, ensuring data accuracy and compliance.
- Investigated and resolved pension-related queries involving earnings, deductions, and entitlements, providing timely and accurate resolutions.
- Coordinated with internal departments to ensure full compliance with legal and regulatory requirements related to pension administration.
- Collaborated with process improvement teams to streamline workflows, enhance accuracy, and optimize operational efficiency.
Insurance Executive
Prudential India Pvt Ltd
09.2008 - 04.2012
- Drove sales growth through effective cross-selling and upselling strategies, strengthening clients' insurance portfolios and boosting overall agency sales.
- Enhanced client satisfaction by delivering customized insurance solutions aligned with individual needs, leading to increased retention.
- Provided guidance to agents on licensing and renewal processes across life, health, property, and casualty insurance, ensuring compliance and timely processing.
- Built and maintained strong client relationships through consistent communication, including regular telephone outreach and follow-ups.
- Optimized sales and marketing campaign performance by coordinating efforts between corporate and local offices, ensuring alignment and increased impact.
- Monitored and analyzed customer feedback, identifying areas for service improvements and enhancing the client experience.
Education
Post Graduate Diploma in Business Administration
Welingkar Institute of Management
Mumbai04.2012
Bachelor of Science -
University Of Mumbai
06.2007
Skills
- Process Improvement & Efficiency Optimization
- Decision Making & Strategic Thinking
- Time Management & Prioritization
- Quality Assurance Practices
- Continuous Learning & Skill Development
- Problem Solving & Root Cause Analysis
- Project Coordination & Cross-functional Collaboration
- Teamwork & Collaborative Approach
- Excellent Communication (Verbal & Written)
- Data Analysis & Data-Driven Decision Making
- Power BI & Data Visualization
- SQL & Database Querying
- SAP Financial Data Management
- Advanced Excel & Financial Reporting
Accomplishments
- Recognized as Star Performer of the Month for successfully executing a high-priority $10M urgent cash loss settlement, demonstrating exceptional accuracy and timeliness under pressure
- Successfully completed an IRDA audit project by identifying discrepancies in premium calculations and claims, ensuring regulatory compliance and financial accuracy
Languages
Marathi
English
Hindi
Timeline
Consultant - Technical Accounting
Hannover Ruck SE, India Branch
06.2023 - 04.2024
Reinsurance Treaty Accountant
Gallagher Service Center LLP
06.2014 - 03.2023
Senior Pension Administrator
Jardine Lloyd Thompson India Pvt. Ltd
04.2012 - 05.2014
Insurance Executive
Prudential India Pvt Ltd
09.2008 - 04.2012
Bachelor of Science -
University Of Mumbai
Post Graduate Diploma in Business Administration
Welingkar Institute of Management
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