Dhanashri Mhetre
Pune
Summary
Dynamic Application Support Engineer with a proven track record at Accenture, excelling in incident management and root cause analysis. Expert in SQL and Java, I enhance application performance and ensure high availability. Committed to delivering exceptional customer support while optimizing production environments and minimizing downtime through effective troubleshooting and collaboration.
Overview
3
3
years of professional experience
Work History
Application Support Engineer
Accenture
Pune
12.2021 - 05.2025
- Provided L2/L1 support for java/ cloud based applications hosted on windows servers ensuring high availability and high performance.
- Handled ITSM processes. Incident management, change management, problem management, knowledge management.
- Wrote and executed complex SQL queries (SELECT, JOIN, DELETE, UPDATE, etc.) for data investigation and reporting.
- Worked on some Linux-based servers, using commands for navigation and log extraction.
- Collaborated with development and other teams to deploy and maintain applications on Linux/Windows servers, ensuring seamless integration and reliable functionality.
- Perform in depth log analysis to identify issues and resolve them efficiently, minimizing application downtime.
- Monitoring to track system performance, identify issues, and implement improvements to optimize application performance.
- Providing support to clients by troubleshooting issues and offering timely solutions.
- Handle and prioritize incoming incidents and requests based on severity and impact.
- Perform root cause analysis for failures in applications and take corrective actions to prevent recurrence.
Education
Bachelor of Engineering - Electrical Engineering
SKN Sinhgad College of Engineering, Pandharpur
Pandharpur06-2019
High School Diploma -
Jawahar Navodaya Vidyalaya, Mohol
Mohol, Solapur06-2015
Skills
- Application support
- SQL
- Java
- JIRA, ServiceNow, PuTTY, WinSCP, Confluence
- Incident management, root cause analysis, production monitoring, SLA handling
- Production support, Customer service/support
Timeline
Application Support Engineer
Accenture
12.2021 - 05.2025
Bachelor of Engineering - Electrical Engineering
SKN Sinhgad College of Engineering, Pandharpur
High School Diploma -
Jawahar Navodaya Vidyalaya, Mohol
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