Dhanasyam PN
Project manager
Calicut
Summary
Results-driven Agile Project Manager with over 12 years of experience leading cross-functional teams across diverse domains, including Information Technology, Healthcare, Finance, Manufacturing, and E-commerce. Expert in both Agile (Scrum, Kanban, SAFe) and Waterfall methodologies, adept at delivering complex projects on time and within budget. Proficient in stakeholder engagement, risk management, and continuous process improvement, with a proven track record of enhancing operational efficiency and product quality. Skilled in mentoring and empowering teams, fostering a culture of collaboration and high performance. Demonstrated ability to navigate complex scenarios, identify issues proactively, and implement effective solutions that align with organizational goals.
Overview
14
14
years of professional experience
2020
2020
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Project Manager
Emvigo Technologies
Kochi
11.2022 - Current
- Led multiple cross-functional teams across diverse domains, ensuring timely delivery and adherence to Agile principles.
- Managed end-to-end project lifecycles for clients in the UK and GCC regions, enhancing client satisfaction through effective stakeholder engagement.
- Implemented Agile methodologies as Scrum Master, facilitating sprint planning, daily stand-ups, and retrospectives to drive continuous improvement.
- Collaborated with Product Owners from discovery to delivery phases, improving project transparency and stakeholder engagement.
- Recognized with consecutive 'Best Project Manager' awards during bi-annual company ceremonies for exceptional leadership and project outcomes.
- Directed the Cisco incentive handling project, achieving project goals under budget and ahead of schedule.
- Effectively prioritized tasks across multiple projects, aligning with organizational goals and optimizing resource utilization.
- Planned, designed, and scheduled phases for large-scale projects, ensuring alignment with strategic objectives and timely execution.
Associate Project Manager
Airpay Payment Services
Kochi
05.2021 - 08.2022
- Directed cross-functional teams of over 50 members on multiple retail projects, ensuring alignment with Agile methodologies and timely delivery.
- Led Airpay Vyapaar initiatives, encompassing e-commerce, domestic money transfers, and AEPS projects, from inception to completion.
- Collaborated with product teams to gather requirements, assign tasks via OpenProject, and monitor progress to meet SLA and KPI targets.
- Facilitated Agile ceremonies, including sprint planning, daily stand-ups, and retrospectives, to promote continuous improvement.
- Managed project execution by tracking schedules, adjusting plans, and ensuring milestones and deadlines were consistently met.
- Organized and led project meetings, maintaining comprehensive documentation, status reports, and stakeholder communications.
- Reported project status to upper management and disseminated consolidated reports to team members.
- Demonstrated strong organizational and coordination skills to support project management efforts effectively.
- Contributed to organizational continuous improvement by proposing process enhancements based on lessons learned.
- Monitored project progress through regular updates, identifying potential issues, and implementing corrective actions as needed.
Project Manager
Iroid Technologies
Kochi
03.2020 - 05.2021
- Managed end-to-end development of mobile and web applications across e-commerce, e-learning, and delivery platforms.
- Monitored project constraints—time, cost, and scope—to ensure successful delivery.
- Developed comprehensive project plans and provided regular progress updates to stakeholders.
- Gathered client requirements, created wireframes, and secured approvals prior to development.
- Delivered smaller initiatives independently, ensuring alignment with organizational goals.
- Facilitated Agile ceremonies, including Daily Stand-ups, Iteration Planning, System Demos, and Retrospectives.
- Oversaw day-to-day management of large projects, defining and managing scope, budget, timelines, and quality using both traditional and Agile methodologies.
- Authored Software Requirements Specifications (SRS) based on client needs.
- Coordinated cross-functional teams, resolved conflicts, and maintained a positive work environment throughout the project lifecycle.
- Developed strong relationships with stakeholders through regular communication, fostering trust and confidence in the team's ability to deliver results.
Senior Associate/Release Manager
Tata Consultancy Services(TCS)
Chennai
05.2014 - 03.2020
- Sourced and analyzed data from internal teams to produce high-quality outputs using standardized templates.
- Developed document structures per proposal requirements; collaborated with senior team members for reviews.
- Maintained a centralized repository and tracker to ensure consistent updates of all documents.
- Demonstrated a customer-centric approach with strong problem-solving skills to address complex business challenges.
- Created impactful PowerPoint presentations for stakeholder engagements.
- Gathered business requirements from stakeholders; documented statements of requirements with clear business justifications.
- Conducted thorough requirement analyses and communicated findings to technical delivery teams, ensuring clarity and alignment.
- Facilitated effective communication between business stakeholders and technical teams throughout project lifecycles.
- Prepared and presented Data Literacy Projects to clients, capturing sales data and identifying areas for improvement.
- Performed comprehensive research, retrieving pertinent information on individuals and companies.
- Specialized in implementing ITSM Suite components, including Incident, Change, Release, and Problem Management.
- Customized service tools using business rules and client scripts to enhance functionality and user experience.
- Owned and managed the end-to-end release management process lifecycle.
- Collaborated with cross-functional teams to ensure successful completion of complex projects within deadlines.
- Promoted best practices in software development lifecycle management by sharing knowledge and insights from industry research and personal experience.
Customer Care Executive
Ayati Infotech
Calicut
05.2013 - 01.2014
- Developed leads for third-party business clients through targeted outreach.
- Provided inbound and outbound call services to customers, ensuring high levels of service and support.
- Engaged with customers from Australia and the United States, fostering positive interactions and addressing their needs effectively.
Graphic Designer
YLD Animedia
Calicut
01.2011 - 02.2012
- Handled graphic design and multimedia projects, delivering high-quality visual content.
- Served as a tutor for multimedia students, providing guidance and support in their studies.
- Contributed to research and development for e-learning projects, including wireframe creation for digital learning initiatives.
- Possess knowledge in 3D Max and Maya, utilizing these tools to enhance design projects.
Education
Bachelor of Science -
RVS College
Coimbatore 01.2004 - 01.2007
Diploma in Multimedia & Animation -
Calicut University
Calicut 01.2008 - 01.2010
Diploma in Computer Application -
Rutronix
Calicut04.2013
MBA - Finance
Bharathidasan University
Chennai 01.2017 - 01.2019
Skills
Project Management Skills
- Agile & Waterfall Methodologies
- Project Planning & Scheduling
- Scope Management
- Risk Management
- Budgeting & Cost Control
- Resource Allocation
- Project Estimation & Bidding
- Project Closure & Evaluation
Leadership & Team Management
- Team Collaboration & Bonding
- Coaching & Mentoring
- Staff Management & Performance Evaluations
- Conflict Management
- Stakeholder Communication
- Cross-Functional Collaboration
- Relationship Building
Strategic & Analytical Skills
- Strategic Planning
- Business Analysis & Process Re-engineering
- Data Analysis & Review
- Forecasting & Budget Preparation
- Root-Cause Analysis
- Change Control Processes
- Compliance Monitoring
Operational & Technical Proficiencies
- Workflow Planning & Task Prioritization
- Schedule Management
- Document Management
- Vendor Sourcing
- Requirements Gathering
- New Product Introduction Strategies
- Procedure Development
Communication & Interpersonal Skills
- Client & Customer Relations
- Presentations & Influencing Skills
- Stakeholder Engagement
- Team Empowerment
- Advanced Problem Solving
Certification
Project Management Professional (PMP), Project Management Institute, 01/01/24, 12/31/27
Interests
Playing Cricket
Watching Movies
Gardening
Applications Used
- Project management tools: JIRA, Asana, TFS, Trello
- Enterprise & Productivity Tools : SAP, Salesforce, MS office
- Design & Publishing tool: Photoshop, Illustrator
- AI Tools: Cursor, Copilot
Disclaimer
I hereby affirm that the information provided above is accurate and true to the best of my knowledge and belief.
Timeline
Project Manager
Emvigo Technologies
11.2022 - Current
Associate Project Manager
Airpay Payment Services
05.2021 - 08.2022
Project Manager
Iroid Technologies
03.2020 - 05.2021
MBA - Finance
Bharathidasan University
01.2017 - 01.2019
Senior Associate/Release Manager
Tata Consultancy Services(TCS)
05.2014 - 03.2020
Customer Care Executive
Ayati Infotech
05.2013 - 01.2014
Graphic Designer
YLD Animedia
01.2011 - 02.2012
Diploma in Multimedia & Animation -
Calicut University
01.2008 - 01.2010
Bachelor of Science -
RVS College
01.2004 - 01.2007
Diploma in Computer Application -
Rutronix
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