Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dhanendra Nighot

Palghar

Summary

To pursue a highly challenging career in Information technology security domain where I can utilize my knowledge and experience. Acquire new skills with a team of professionals and provide value addition work to the organization.

I am actively seeking a position with an ambitious company or organization where I can leverage my 8+ years of experience in the Security domain across various roles.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Technical Lead

Concentrix
Pune
02.2020 - Current
  • Work closely with product management, and partner with other engineering teams, security experts, and data scientists, to provide technical support, collaborate, and integrate with additional capabilities for Microsoft Defender for Cloud Apps, Microsoft Defender for Identity, and Microsoft Advanced Threat Analytics.
  • Provide advanced technical support to enterprise clients. This position responds to escalated and unresolved calls from other technical support advisors.
  • Coach and train support professionals in technical skills, customer service, and applicable processes assist with support professional technical development by evaluating their performance and providing appropriate feedback, act as an escalation point in the absence of a Team Manager.
  • Ensure service delivered to our clients meets contractual Key Performance Indicator ('KPls').
  • Worked as an elite member of a customer facing security support team working on resolving complex issues with Azure Cloud and On-Prem Microsoft security products. Troubleshoot issues in customer environments involving cloud, server, endpoint, network infrastructure and resolve complex issues with on-boarding, deployment, and configuration.
  • Provided reporting analysis as necessary and prepare complete and accurate documentation including appropriately notating accounts as required.
  • dentify, investigate, research, and provide resolution on user questions and problems including hardware, software, networking, or other designated client products.

Systems Engineer

Sellcraft Global Solution Pvt. Ltd, Mumbai
Mumbai
07.2018 - 02.2020
  • G-suite/workspace administrator: Coordinating with HR managers to create email and windows ID for new joiners. Maintaining and updating Group ID for G suite and AD. Creating and managing email security policies, Managing Google application for multiple domains, Accounting and maintaining G-Suite licenses and email Backups for ex-employee, managing mobile devices enrolled with organizational email ID, Creation and maintain report and mail data related to G suite for all employees.
  • Proxy (Safesquid / Z scaler) administrator: Reporting and monitoring internet traffic, attack, malicious web access, Providing Access to the website and portal as per user’s designation, Allowing, blocking and categorization of website as per company standard, Creating and managing proxy security policies, Creating and managing rules to allow and block internet traffic as per the organizational requirement. Daily, weekly, and monthly reporting for usage, attacks and blocked content from the proxy technology.
  • Symantec 14.2 : Managing Antivirus console, clients, AV servers, GUP, SEPM health check, Creating & configuring security related policy, Managing SEP packages for different operating systems(Windows, Linux, etc.). Monitoring Outdated SEP Clients, Configured Unmanaged Detector and notification as well for the same. Co-ordination with Support team and vendors related to above technology as per requirement.
  • Hands on experience for ManageEngine tools, Basic understanding of VMware, HP-UX servers, Hyper-V, HPVM, HP 3Par Store Serve 7200 & 6710, VERITAS Symantec Backup Exec, Privileged Access Management (ARCOS), SonicWALL Firewall. Hands on experience on BMC, e-helpline, ManageEngine, service desk, Case Buddy, RAVE ticketing tool.

System Administrator

HSB InfoTech (Wipro InfoTech), Mumbai
Mumbai
02.2016 - 05.2018
  • Providing infrastructure support to multiple international locations remote offices(India, London, Singapore, Dubai and U.S), responsible for the availability of computers, systems, applications, and software’s. Maintenance and administration of McAfee Safe boot Server(Used for Encrypt endpoints), Migration of users from one domain to other, installation and configuration of applications such as Bloomberg System, Euro clear, Data Barracks.
  • Inventory of all Systems, manual Backup of file server, monitoring automatic Daily Incremental backup of file server with help of Data Barracks, Maintenance and administration of file Server of all locations, Educate end users on the use of IT to enhance the competitiveness of business.
  • Administration and monitoring Business critical file server, administration and monitoring voice recorders of different vendor also retrieve data as per requirements.
  • Co-ordination with different vendors all over the globe to resolve IT related issue.

Customer Support Engineer

Ensure Support Services, Mumbai
Mumbai
04.2015 - 11.2015
  • Work as team leader in PM/Pre-AMC department, scheduling engineer for PM/Pre-AMC activity, and co-ordination with residential engineers, customers and corporate office employees, daily reporting and updating information on company’s portals, coordinating and managing PM/Pre-AMC Engineer, generating Daily, weekly, Monthly MIS reports.

Education

B.E. I.T. - Information Technology

MMIT
Pune
06-2014

Diploma in Information Technology - Information Technology

Amurtvahini Polytechnic
06-2010

Maharashtra Board, S.S.C. -

Aryan High School
Palghar
06-2003

Skills

  • Azure Technologies
  • Microsoft Office
  • Networking
  • Windows Server OS
  • Linux
  • Microsoft Security end to end deployment
  • Microsoft Defender for Cloud Apps
  • Microsoft Defender for Identity
  • Microsoft Sentinel
  • Microsoft Defender for Cloud
  • Microsoft Defender XDR

Certification

  • Microsoft Azure Fundamentals (AZ-900)
  • Microsoft Azure Administrator (AZ-104)

Timeline

Technical Lead

Concentrix
02.2020 - Current

Systems Engineer

Sellcraft Global Solution Pvt. Ltd, Mumbai
07.2018 - 02.2020

System Administrator

HSB InfoTech (Wipro InfoTech), Mumbai
02.2016 - 05.2018

Customer Support Engineer

Ensure Support Services, Mumbai
04.2015 - 11.2015

B.E. I.T. - Information Technology

MMIT

Diploma in Information Technology - Information Technology

Amurtvahini Polytechnic

Maharashtra Board, S.S.C. -

Aryan High School

Similar Profiles

CREATE PROFILE
Dhanendra Nighot